Field Service Team Lead — Electrical Systems & Customer Success

Schneider Electric; Mussafah Port; On-site; AED 200,000 - 300,000; Full time

Job summary

A global leader in energy management is seeking a Team Lead for their Field Service Engineering team in Mussafah Port. The ideal candidate will possess a Bachelor's degree in electrical engineering and have 8-12 years of services operation experience, including 3 years in a team lead role. Responsibilities include leading and managing the team, ensuring customer satisfaction, and developing strategies for improved service delivery. This role offers a dynamic work culture focused on sustainability and operational excellence.

Qualifications

• 8-12 years of experience in services operation, with at least 3 years in a team lead role in the electrical or energy sector.
• Proven strong leadership and team management skills.
• Knowledge of Schneider Electric products and services is an advantage.

Responsibilities

• Lead, coach and manage the Services Representatives team to achieve performance targets and KPIs.
• Ensure timely and effective resolution of customer inquiries and service requests.
• Develop and implement strategies to improve service delivery and customer satisfaction.

Skills

Leadership

Communication

Team Management

Customer Service

Education

Bachelor’s degree in electrical engineering or related field

Job description

A global leader in energy management is seeking a Team Lead for their Field Service Engineering team in Mussafah Port. The ideal candidate will possess a Bachelor's degree in electrical engineering and have 8-12 years of services operation experience, including 3 years in a team lead role. Responsibilities include leading and managing the team, ensuring customer satisfaction, and developing strategies for improved service delivery. This role offers a dynamic work culture focused on sustainability and operational excellence.