FB Service Expert - Room Service

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Guest Service Expert to enhance the dining experience for guests. This role involves various responsibilities, such as serving guests, maintaining cleanliness, and supporting front-of-house operations. An ideal candidate will have a high school diploma, have strong customer service skills, and be able to work in a fast-paced environment. This position offers an opportunity to develop valuable hospitality skills within a renowned organization.

Qualifications

• Customer service experience is preferred, but not required.
• Ability to follow safety policies and maintain professional appearance.
• Must be able to move and lift items as described.

Responsibilities

• Deliver a wide range of guest services.
• Create a memorable dining experience for guests.
• Ensure adherence to quality standards.

Skills

Customer service

Communication

Attention to detail

Ability to lift objects

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables communicating with the kitchen interacting and serving guests or cleaning work areas and supplies the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Service Experts will be on their feet and moving around (stand sit or walk for an extended time; moving over sloping uneven or slippery surfaces) managing the menu (read and visually verify information) and taking a handson approach to work (move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees including bending twisting pulling and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.