Facilities Supervisor

Emirates; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major airline company in Dubai is seeking an experienced Facilities Management professional to provide operational and administrative support. The role involves ensuring the smooth delivery of accommodation services, coordinating sustainability initiatives, and monitoring contractor work for maintenance. Candidates should hold a relevant bachelor's degree and have at least two years of supervisory experience. This position offers an attractive tax-free salary and industry-exclusive benefits, including travel discounts.

Benefits

Attractive tax-free salary

Travel benefits including flight discounts

Discounted hotel stays worldwide

Qualifications

• Minimum 2 years of supervisory experience within property or facilities management.
• Good understanding of Dubai’s commercial property operations and maintenance practices.

Responsibilities

• Provide day-to-day operational and administrative support for accommodation services.
• Coordinate sustainability initiatives and partner with teams to improve performance.
• Assign and monitor contractor work for maintenance, ensuring compliance with SLAs.
• Maintain accurate records and update systems for asset management and housing allocations.
• Reconcile utilities and telecom bills, ensuring accurate processing.
• Support housing processes including check-ins/out and policy approvals.
• Respond professionally to employee inquiries and track service complaints.
• Prepare and process purchase requests and invoices while ensuring compliance.
• Coordinate with various departments and contractors to resolve issues efficiently.
• Contribute to continuous improvement efforts in service and sustainability.

Skills

Strong English communication skills

Professional telephone etiquette

Understanding of Dubai’s commercial property operations

Familiarity with Dubai Municipality and Land Department regulatory processes

Education

Bachelor’s degree in Facilities Management, MEP or HVAC Engineering

Job description

Job Purpose

Emirates Group Facilities Management team, supports our extensive commercial hotels and residential property portfolios. Their aim is to constantly improve customer satisfaction and happiness through dedicated and quality service. Responsible for supporting back office services, responding to queries in line with company policy. Deliver a high standard of customer services to maintenance and accommodation related inquiries received through phone calls and walk-ins.

In This Role, You Will

• Provide day-to-day operational and administrative support, ensuring smooth delivery of accommodation services and timely resolution of employee queries
• Coordinate sustainability initiatives by monitoring energy and water usage, supporting waste‑reduction and recycling efforts, and partnering with relevant teams to improve environmental performance
• Assign and monitor contractor work for vacant unit preparation and maintenance, ensuring completion within agreed SLAs and service quality standards
• Maintain accurate records and update systems such as Oracle, Bayti and Maximo for asset management, service requests, and housing allocation
• Reconcile utilities and telecom bills, identify discrepancies, and ensure accurate and timely payment processing
• Support staff housing processes including new joiner allocations, temporary accommodation requests, check‑ins/check‑outs and policy‑related approvals
• Respond to employee walk‑ins and calls professionally, follow up on service complaints, and track service trends for continuous improvement
• Prepare and process purchase requests, invoices and related documents while ensuring compliance with internal controls
• Coordinate with contractors, internal departments and external service providers to resolve operational issues efficiently and enhance customer satisfaction
• Contribute to continuous improvement efforts, highlighting risks and opportunities to strengthen service, efficiency and sustainability outcomes

Qualification

To be considered for this role, you must meet the below requirements:

• Bachelor’s degree in Facilities Management, MEP or HVAC Engineering
• Minimum 2 years of supervisory experience within property or facilities management
• Strong English communication skills and confident, professional telephone etiquette
• Good understanding of Dubai’s commercial property operations and maintenance practices
• Familiarity with Dubai Municipality, Land Department (RERA) and related regulatory processes is an advantage

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & Benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast‑paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.