Executive, Voice & Virtual — UAE Client Experience Lead

Standard Chartered; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international bank is seeking an Executive, Voice & Virtual, responsible for delivering excellent service to affluent clients through phone interactions. The role requires proficiency in customer service, effective communication skills, and the ability to navigate multiple systems including Excel. Candidates must be flexible with working hours and ideally fluent in English and/or Arabic. This position offers a competitive salary and benefits, including ample leave and wellness support.

Benefits

Competitive salary

Annual leave and parental leave

Flexible working options

Wellbeing support

Continuous learning culture

Qualifications

• Proven experience in customer service or similar roles preferred.
• Ability to handle challenging conversations professionally.
• Comfortable working across different systems.

Responsibilities

• Deliver high-quality service through inbound and outbound calls.
• Resolve client enquiries within agreed timelines.
• Collaborate with internal teams for service improvement.

Skills

Customer-first mindset

Strong verbal and written communication

Multitasking ability

Familiarity with multiple systems

Flexibility in schedules

Fluency in English and/or Arabic

Education

High school diploma or equivalent

Graduate degree or equivalent professional experience

Tools

Excel

Job description

A leading international bank is seeking an Executive, Voice & Virtual, responsible for delivering excellent service to affluent clients through phone interactions. The role requires proficiency in customer service, effective communication skills, and the ability to navigate multiple systems including Excel. Candidates must be flexible with working hours and ideally fluent in English and/or Arabic. This position offers a competitive salary and benefits, including ample leave and wellness support.