Event Sales & Planning Executive â Weddings & Social Events Specialist (Arabic Speaking) - Marr[...]

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a dedicated individual to support its operations and assist employees. The role involves providing guidance on job duties, promoting brand loyalty, and maintaining quality service standards. Ideal candidates will have a high school diploma and experience in a similar role, demonstrating strong customer service abilities, effective communication skills, and a commitment to quality.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Assist employees with job duties and provide guidance.
• Update boards with important events and maintain sales information.
• Manage guest requests and promote brand image.

Skills

Customer Service

Sales Techniques

Coaching

Communication

Education

High school diploma or GED equivalent

Job description

Description

POSITION SUMMARY

Update information board on a regular basis to inform employees of important events. Provide assistance and guidance to employees who are struggling with job duties (e.g. low package sales numbers). Assign lead calls or emails to Sales Executives based on line rotation. Create spreadsheets to organize information related to Sales and Marketing activities (e.g. mailing lists tours). Enter retrieve reconcile and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls requests or problems. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up-selling. Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.

Assist management in hiring training scheduling evaluating counseling disciplining and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify recommend develop and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or GED equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Unclear Seniority