Emirati Pre-Approval Officer, Dubai Festival City

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare provider in the UAE is seeking an Emirati national for the role of Pre-Approval Officer. This position focuses on ensuring insurance pre-approvals to support exceptional patient experiences and prevent revenue loss. Candidates must have over 3 years of experience in healthcare revenue cycle management and hold a valid family book. The role promises personal and professional growth through a values-driven culture. Comprehensive benefits include competitive compensation and health insurance.

Benefits

Competitive package

Comprehensive health insurance

Personalised learning opportunities

Qualifications

• Emirati national with a valid family book.
• More than 3 years of experience in healthcare revenue cycle management.
• Strong medical background for efficient reconciliation.

Responsibilities

• Review and process assigned claim forms for accuracy.
• Collaborate with clinical and admin teams for document clarifications.
• Monitor stakeholder coordination to prevent revenue loss.

Skills

Negotiation

Analytical skills

Presentation skills

Clear communication in Arabic and English

Education

Certified professional coding certificate from a recognized institution

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately‑held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Serve your community. Shape patient care. Grow with Al‑Futtaim.

We’re invitingEmirati nationals (UAEN) with a valid family book to join our HealthcareRevenue Cycle Management (RCM) Approval Unit.

This position is exclusively for Emirati candidates as part of our Emiratisation commitment.

As a Pre‑Approval Officer, you’ll ensure timely, accurate insurance pre‑approvals across inpatient, outpatient, and pharmacy servicesdirectly supporting exceptional patient experiences in the UAE.

Why this opportunity is ideal for Emiratis

• Purpose & impact: Play a vital role in enabling access to care for families across Dubai and the UAE your work prevents revenue loss and keeps patient journeys smooth.
• Proud Emiratisation record: Al‑Futtaim has been recognized for Emiratisation excellence, reflecting our commitment to UAE talent.

Key Responsibilities

• Review and process assigned claim forms to ensure completeness and accuracy.
• Update approvals received from insurers with 100% accuracy.
• Collaborate with clinical and admin teams to obtain missing documents and clarifications.
• Meet daily claims verification productivity and quality targets.
• Perform quantitative and qualitative analysis of medical records; ensure compliance with coding guidelines, DHA and payer regulations.
• Submit pre‑approvals aligned to KPIs, improving first‑round approval rates.
• Monitor stakeholder coordination to prevent revenue loss and address insurance rejections.
• Analyze denial trends and implement corrective actions; maintain accurate records and escalate denied approvals when needed.
• Educate and partner with billing, approval, and clinical documentation teams to enhance process flow and compliance.

Qualifications, Experience & Skills

• Emirati national with a valid family book (mandatory)
• Certified professional coding certificate from a recognized institution
• 3+ years of experience in a similar role (RCM, pre‑approvals, insurance submissions)
• Strong medical background for efficient reconciliation
• Excellent negotiation, presentation, and analytical skills
• Operational thinking, sound decision‑making under pressure, and target orientation
• Clear communication and stakeholder management skills in Arabic and English

What You’ll Gain at Al‑Futtaim

• Compensation & benefits: Competitive package aligned with Al‑Futtaim Group standardsincluding comprehensive health insurance, annual leave, performance programs, long‑service recognition,
• BlueRewards discounts, and wellbeing initiatives throughHealthHub
• Career growth: Personalised learning (LinkedIn Learning, AI Skills Toolkit) and multi‑directional progression across the Group
• Values‑driven culture: Respect, Integrity, Excellence, Collaboration in action—every day

Location

• Dubai Festival City (RCM hubs and training)

How to Apply

If you’re an Emirati professional ready to make a difference, apply now and help us deliver patient‑centered care with efficiency and empathy.

About Al-Futtaim Healthcare

We Hear Your Ambition.
For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi‑speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.
What gives our clinics an edge is that as a part of the Al‑Futtaim Group, you can expect world‑class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.
As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient‑centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”