EMEA Payroll Coordinator

activpayroll Ltd.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading payroll solutions provider in Dubai is seeking an experienced EMEA Payroll Coordinator to manage a diverse portfolio of payroll clients. You will ensure timely and accurate payroll delivery, providing an exceptional customer experience. Ideal candidates should have a background in customer service or finance administration, strong attention to detail, and excellent communication skills. Join our dynamic team and contribute to our global operations.

Qualifications

• Experience in a customer service / finance administration environment.
• Payroll or bookkeeping experience would be advantageous.
• Self-motivated with a passion for great service delivery.
• Ability to spot errors and follow through to resolution.

Responsibilities

• Be the focal point for payroll clients ensuring great customer service.
• Work with in-country payroll partners to ensure timely payroll delivery.
• Host governance calls with customers to review performance.

Skills

Customer service orientation

Attention to detail

Database and software skills

Communication skills

Team player

Tools

Microsoft Excel

Job description

Department: Operations

Employment Type: Permanent

Location: Dubai, UAE

Reporting To: EMEA Payroll Delivery Manager

Description

The EMEA Payroll Coordinator role is at the heart of our ongoing global payroll operations, acting as the interface between our global customers and in-country partners to ensure that their payrolls are consistently delivered accurately and on time while providing a best-in-class customer experience. The team is global, with bases in the UK and UAE; this role will be part of our team based in our Dubai office.

Responsibilities

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
• Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
• Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
• Preparing monthly governance reports by country
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels

Qualifications

• Experience in a customer service / finance administration environment
• Payroll or bookkeeping experience would be advantageous
• Self-motivated with a passion for great service delivery
• A genuine commitment to delivering the highest standards of customer service
• An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
• Really good skills with databases, systems and software packages, especially Microsoft Excel
• An honest and authentic communication style, able to face into both positive and difficult conversations
• A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind