Duty Manager

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hotel group in the United Arab Emirates is seeking a qualified Duty Manager to oversee hotel operations. This role involves ensuring guest satisfaction, managing the lobby, and reporting to the Front Office Manager. Candidates should possess a Bachelor's degree and at least 3 years of Front Office or Guest Service experience. Strong organisational and communication skills are essential. Join a global team that values trust and integrity while providing exceptional guest experiences.

Benefits

Competitive salary and benefits

Qualifications

• At least 3 years of Front Office/Guest Service experience.
• Supervisory/executive level experience required.
• Fluent English speaker; other languages preferred.

Responsibilities

• Coordinate and oversee all hotel operations in the absence of the Front Office Manager.
• Interact with guests and community members.
• Ensure safety and security of guests.

Skills

Strong organisational skills

Communication skills

Work ethic

Creativity

Focus

Education

Bachelor’s degree in Hotel Management or Business Administration

Job description

DUTY MANAGER

ABOUT US

Travel is a journey. At Holiday Inn & Staybridge Suites, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We have been on our journey since 1952. If you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

THE HOTEL

The Holiday Inn & Staybridge Suites Dubai Business Bay, a newly opened cluster of hotels, is located in the heart of Dubai’s Business Bay area, near the Burj Khalifa, The Dubai Mall, Jumeirah Beach, with convenient access to Dubai’s world‑leading tourist attractions. The hotel includes 275 rooms and 120 one‑ and two‑bedroom apartments, convenient F&B offerings, and meeting and events facilities.

YOUR DAY TO DAY

As Duty Manager, your main responsibilities include working under the general direction of the Front Office Manager and within the established IHG and local hotel policies and procedures; interacting with guests and community members; coordinating and overseeing all hotel operations in the absence of the Front Office Manager; ensuring safety and security of guests; completing the night audit accurately and in a timely manner during night hours; managing the lobby so every guest is engaged and taken care of; establishing a closed network of communication with other departments; and reporting directly to the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

WHAT WE NEED FROM YOU

We are looking for personality, originality, creativity, focus, and a passion to deliver great results directly and via the whole team.

Requirements: Bachelor’s degree or higher education qualification in Hotel Management or Business Administration, plus at least 3 years of Front Office/Guest Service experience including supervisory/executive level experience. Must speak fluent English; other languages preferred. Strong organisational and communication skills, work ethic, and a drive to excel.

WHAT WE OFFER

Competitive salary and benefits. Join the global IHG family where team members share winning characteristics such as trust, support, integrity, and respect for diverse perspectives. We look for team‑players who notice the little things that make a difference to guests and who are always looking for ways to improve. Visit www.careers.ihg.com for more information.

Show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.