Driver

Rotana Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Driver to provide exceptional service to guests upon their arrival and departure. Responsibilities include greeting guests, assisting with luggage, and maintaining effective communication with hotel management. The ideal candidate will demonstrate strong customer service skills and reliability in driving duties.

Qualifications

• Strong customer service skills.
• Ability to communicate effectively with guests.
• Proven reliability in performing driving duties.

Responsibilities

• Greet guests upon arrival.
• Open car doors and escort guests to the lobby.
• Respond to guest queries and provide information.
• Handle guest complaints effectively.
• Control guests’ car keys and ensure parking cleanliness.

Job description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Driver, you are responsible for meeting and providing assistance to hotel guests upon arrival and departure, assisting in any driving-related duties and responsibilities. Your role will include key responsibilities such as:

• Ensure guests are greeted upon arrival
• Open car doors for arriving and departing guests and escort them to the lobby
• Maintain an up-to-date knowledge of the hotel and services and supply information and respond to guest queries
• Ensure effective handover is done, gaining information from earlier shift
• Forward all guest complaints or problems to the manager on duty
• Perform any trips and drives with the hotel car/bus as requested
• Control all guests’ car keys
• Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
• Establish, promote, and maintain good public relations while meeting or exceeding guest expectations
• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
• Ensure that airport/crew transportation flow is maintained effectively