Document Controller

NebXcore; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A logistics solutions company in Dubai is seeking a Document Controller to manage document verification and uploading tasks. The successful candidate will handle high volumes of documents, work with IT and operations teams, and ensure timely resolutions of discrepancies. The role demands strong attention to detail and previous experience in documentation or operations-related roles. Familiarity with logistics documentation is a plus. This position will support operational continuity in a growing business environment.

Qualifications

• Previous experience in operations, documentation, trade support, clearing, or back-office roles.
• Familiarity with clearing or logistics-related documentation is preferred.
• Strong attention to detail and accuracy in data entry and document handling.

Responsibilities

• Verify and review documents received from the ground team daily.
• Handle a high volume of documents, up to 250 per day.
• Upload verified documents into the system under relevant clearing request numbers.
• Coordinate with the system team to resolve upload errors and discrepancies.
• Track pending or rejected documents for timely resolution.

Skills

Attention to detail

Document handling

Data entry skills

Communication skills

Prioritization

Job description

Company Description

At NebXcore, we specialize in transforming operational complexity into streamlined performance. Since our inception, we've partnered with companies across industries to design and implement operational processes, key performance indicators (KPIs), and team structures that integrate seamlessly with their existing systems. Our mission is to enhance business efficiency at every level, helping our clients turn strategy into measurable action.

From suppliers to end clients, we digitize each step of the supply chain to ensure complete cargo visibility and control. Our solutions include route optimization, real-time tracking, security protocols, and seamless transport management, from producer to port and beyond. This end-to-end visibility reduces friction, minimizes delays, and increases resilience in your logistics network.

Role Overview

We're looking for a Document Controller who pays close attention to details. The role focuses on ensuring all documents are uploaded correctly and on time, and on working closely with the IT and operations teams. Due to increasing business volumes, particularly in the DRC market, this position is being created to support workload growth and operational continuity.

Key Responsibilities

• Verify and review documents received from the C ground team on a daily basis.
• Handle a high volume of documents, approximately:

1. 150–200 documents per day (Monday to Wednesday)
2. 200–250 documents per day (Thursday and Friday)

• Upload verified documents into the Nebarex system under the relevant clearing request numbers already created by C-Link ground team.
• Coordinate closely with the Nebarex system team to resolve day-to-day dashboard issues, document upload errors, document related discrepancies and system-related support.
• Track and follow up on pending or rejected documents to ensure timely resolution.
• Identify recurring issues and propose process improvements.
• Maintain proper records and support audit or compliance requirements as and when required.
• Support process improvements and adapt to role evolution as requested by C-Link in the future.

Role Requirements

• Previous experience in operations, documentation, trade support, clearing, or back-office roles is preferred.
• Familiarity with clearing or logistics-related documentation would be a plus point.
• Strong attention to detail and accuracy in data entry and document handling.
• Ability to manage high-volume, repetitive tasks efficiently without compromising quality.
• Basic to intermediate system/data entry skills; comfort working with dashboards and internal platforms.
• Good coordination and communication skills to work with operations and IT teams.
• Ability to prioritize tasks and meet daily deadlines.

Key Performance Indicators (KPIs)

• Daily Performance measure: Target number of documents verified and uploaded per day as per volume benchmarks.
• TAT: Same-day or next-business-day upload of received documents.
• Process Improvement: Contribution to efficiency improvements or reduction in recurring issues.