Director Spa & Wellness - Rixos and All-Inclusive Collection

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An international hospitality group in Dubai is seeking a strategic leader for their spa and wellness division. The role involves overseeing operational excellence across multiple properties, managing budgets, and innovating wellness programs. Ideal candidates should possess a Bachelor's degree and have 5-7 years of experience in luxury spa leadership. Join a brand committed to exceptional guest experiences and holistic well-being.

Qualifications

• Minimum 5–7 years in luxury spa leadership, preferably in a multi-property or global role.
• Strong financial acumen and strategic planning skills.
• Expertise in wellness trends, spa technology, and guest experience design.

Responsibilities

• Develop and execute wellness strategies aligned with brand standards.
• Oversee spa and wellness operations ensuring consistency and quality.
• Manage global budgets, forecasting, and P&L for operations.
• Act as a global ambassador for wellness and represent brand values.
• Collaborate with marketing teams to promote wellness offerings.

Skills

Strategic planning

Financial management

Wellness trends expertise

Guest experience design

Education

Bachelor's degree in Hospitality, Business Administration, or Wellness Management

Job description

Company Description

Rixos delivers unforgettable experiences through its signature “all-inclusive, all-exclusive” concept. From world-class dining and entertainment to wellness and family activities, we create vibrant destinations where guests and team members thrive. Be part of a brand that celebrates creativity, excellence, and cultural immersion.

We are looking for someone to lead the strategic vision and operational excellence of spa and wellness across Rixos and All-Inclusive Collection properties globally. Ensure alignment with brand values, deliver exceptional guest experiences, and drive financial performance while promoting holistic well-being for guests.

Job Description

Key Responsibilities

Strategic Leadership

• Develop and execute short- and long-term wellness strategies aligned with Rixos and AIC brand standards.
• Innovate wellness programs integrating spa, fitness, nutrition, and mindfulness.

Operational Excellence

• Oversee spa and wellness operations across multiple properties, ensuring consistency and quality.
• Implement Standard Operating Procedures and maintain compliance with health and safety regulations.
• Lead openings and assist development during the design stage.

Financial Management

• Manage global budgets, forecasting, and P&L for spa and wellness operations.
• Drive revenue through strategic pricing, promotions, and partnerships.

Brand & Guest Experience

• Act as a global ambassador for wellness, representing Rixos and AIC values.
• Ensure personalized guest journeys and exceptional service standards.
• Recruit, train, and mentor spa leaders across regions.
• Foster a culture of well-being and continuous improvement for team members.

Marketing & Innovation

• Collaborate with marketing teams to promote wellness offerings globally.
• Stay ahead of industry trends and introduce innovative treatments and experiences.

Compliance & Sustainability

• Ensure adherence to local regulations and global wellness standards.
• Promote sustainable practices and ESG initiatives in spa operations.

Qualifications

• Ideally Bachelor’s degree in Hospitality, Business Administration, or Wellness Management.
• Minimum 5–7 years in luxury spa leadership, preferably multi-property or global role.
• Strong financial acumen and strategic planning skills.
• Expertise in wellness trends, spa technology, and guest experience design.