Director of Training & Quality Excellence

Kempinski Hotel; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury international hotel chain in the United Arab Emirates is seeking a Director of Training & Quality to lead training initiatives, enhance quality standards, and support talent development. The ideal candidate will have a degree in Tourism or Hotel Management, at least one year of experience in a similar role, and strong administrative, planning, and team leadership skills. This role offers the opportunity to make a significant impact on guest service and hotel profitability.

Qualifications

• One year in a similar position within a luxury brand.
• Ability to work and communicate in a multinational environment.

Responsibilities

• Maintain quality standards and practices in the hotel.
• Establish a training network and analyze training needs.
• Plan and deliver training programs.
• Coach managers and improve departmental performance.
• Conduct regular quality audits across all departments.

Skills

Administration skills

Planning and organizational skills

Verbal and written communication skills

Presentation skills

Customer service skills

Budgeting experience

Team leadership skills

Education

Bachelors or similar degree in Tourism/Hotel Management or Education

Job description

A luxury international hotel chain in the United Arab Emirates is seeking a Director of Training & Quality to lead training initiatives, enhance quality standards, and support talent development. The ideal candidate will have a degree in Tourism or Hotel Management, at least one year of experience in a similar role, and strong administrative, planning, and team leadership skills. This role offers the opportunity to make a significant impact on guest service and hotel profitability.