Director Market People Operations

Delivery Hero; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading international food delivery service is looking for a People Partner to oversee HR functions across 8 markets, ensuring compliance and operational efficiency. The role requires strong leadership and change management skills, with a focus on cultural integration and employee engagement initiatives. Candidates must have experience in Middle Eastern markets and a data-driven approach to decision-making. This is a full-time position based in Dubai, UAE.

Qualifications

• Experience leading people partners and operations across multiple locations, especially in Middle East markets.
• Solution-oriented with a high sense of ownership and urgency.
• Proven track record in change management and organizational culture initiatives.
• Experience with data analytics to improve decision-making.
• Strong people and team management skills.

Responsibilities

• Develop comprehensive people and culture strategies across multiple markets.
• Oversee day-to-day people operations including recruitment and employee relations.
• Ensure compliance with local employment laws and regulations.
• Lead and develop HR professionals across various locations.
• Champion organizational culture and employee engagement initiatives.

Skills

Leadership

Change management

Data analytics

Stakeholder management

Collaboration

Job description

You will be responsible for the People Partner function for our 8 countries leading and working in coordination with the local People Partners. You will work closely with the regional centers of excellence covering total rewards talent development & acquisition to ensure that we attract onboard develop and retain talent.

Strategic Leadership

• Develop and execute comprehensive people and culture strategies across all 8 markets ensuring alignment with overall business objectives and local market needs.
• Create scalable frameworks that accommodate diverse regulatory environments while maintaining organizational consistency.
• Lead cross-functional initiatives that drive employee engagement retention and performance across multiple geographic regions.

Market Operations Management

• Oversee day-to-day people operations including recruitment onboarding performance management compensation and benefits administration and employee relations across all markets.
• Establish standardized processes while allowing for local market customization where necessary.
• Monitor key performance indicators and metrics to ensure operational efficiency and effectiveness.

Compliance and Risk Management

• Ensure full compliance with employment laws regulations and local requirements across all 8 markets.
• Develop and maintain policies that meet diverse legal frameworks while supporting business objectives.
• Conduct regular audits and assessments to identify and mitigate people-related risks.
• Stay current with changing legislation and implement necessary adjustments to policies and procedures.

Team Leadership and Development

• Lead mentor and develop a distributed team of HR professionals and market leads across multiple locations.
• Provide coaching and guidance to ensure consistent service delivery and professional growth.
• Foster collaboration and knowledge sharing between markets while respecting local cultural differences and practices.

Culture and Employee Experience

• Champion organizational culture and values across all markets adapting communication and implementation to local contexts.
• Design and oversee employee engagement initiatives feedback mechanisms and culture measurement programs.
• Address cultural integration challenges in diverse markets while maintaining organizational identity.

Data Analytics and Reporting

• Monitor performance engagement and operational efficiency across markets.
• Generate regular insights for senior leadership on workforce trends market-specific challenges and opportunities.
• Use data to drive decision-making and continuous improvement initiatives.

Change Management

• Lead organizational change initiatives related to people and culture across all markets.
• Develop communication strategies that resonate with diverse workforce populations.
• Support business expansion restructuring or process improvements through effective people change management practices.

Budget and Resource Planning

• Develop and manage budgets for people operations across all 8 markets including personnel costs technology investments and program expenditures.
• Optimize resource allocation to ensure maximum impact and return on investment. Forecast staffing needs and associated costs for business planning purposes.

Stakeholder Management

• Serve as primary liaison between local market leaders senior executives and the central people team.
• Build strong relationships with business leaders to understand market-specific needs and challenges.
• Communicate people strategies and outcomes to various stakeholders through presentations and regular updates.

Qualifications

• Experience of leading people partners and operations across multiple locations. Specifically experience in the Middle East markets is mandatory.
• Solution-oriented with a high sense of ownership and urgency.
• Experience of driving successful change management initiatives into the organization specifically around team dynamics company culture and communications.
• Knowledge of capability building processes and organizational design methodologies preferably in a technical commercial environment. Experience from a digital transformation is a plus.
• Collaborative and open with experience working with cross-functional stakeholders such as product legal marketing fraud and other business verticals.
• Actively use data and analytics to enable stronger decision-making processes.
• Act as strategic thought partner combining a strategic mindset with execution skills and a results-driven approach. Capable of moving toward long-term goals and also focusing on the short term.
• Ability to convert large complex challenges into an executable step by step approach.
• Strong people and team management skills.

Remote Work

No

Employment Type

Full-time