Director- Escrow Product Management - Abu Dhabi

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Director of Escrow Product. Responsibilities include leading product development from ideation to launch while ensuring compliance with regulations. The ideal candidate has over 7 years of experience in escrow services, excellent communication skills, and a strong customer service orientation. This is a full-time, on-site position with competitive compensation.

Qualifications

• Strong understanding of escrow propositions, laws, and regulations.
• Proficiency in English; Arabic is preferable.
• At least 7 years in escrow services or related product management.

Responsibilities

• Lead the end-to-end product development lifecycle from ideation to launch.
• Conduct market research to identify trends and customer preferences.
• Ensure exceptional customer experience and satisfaction.

Skills

Customer service skills

Communication

Analytical skills

Negotiation

Problem-solving

Education

Bachelor's degree or higher

Job description

JOB PURPOSE:

The Director of Escrow Product is responsible for leading the development and management of our escrow product offerings. This role ensures the delivery of innovative, secure, and efficient escrow solutions that meet market demands and regulatory requirements. The Director will collaborate with cross-functional teams, analyze market trends, and prioritize customer needs to enhance the product portfolio and drive business growth.

ACCOUNTABILITIES:

1. Lead the end-to-end product development lifecycle from ideation to launch.
2. Ensure timely delivery of high-quality escrow products that meet customer needs and regulatory standards.
3. Conduct market research to identify trends, customer preferences, and the competitive landscape.
4. Use insights to inform product development and positioning.
5. Collaborate with sales, marketing, technology, and operations teams for cohesive product development and implementation.
6. Build strong relationships with internal and external stakeholders.
7. Gather and analyze customer feedback for continuous improvement.
8. Ensure exceptional customer experience and satisfaction.
9. Track and report on key product performance metrics.
10. Use data-driven insights to optimize product success.
11. Align product development with business goals.
12. Develop business requirements for technical development, operations, payments, and other departments to support product development and enhancements.
13. Manage product rollout regionally and globally for all escrow propositions.
14. Handle risk assessment activities and reports.
15. Maintain regulatory and legal compliance of all escrow products.
16. Attend client meetings with CM Advisory/Coverage RMs and analyze project revenue details.
17. Reassess FTP benefits from GT and determine applicable interest payable to developers.
18. Update the standard tariff structure of Escrow Management periodically.
19. Liaise with regulators regarding escrow laws and regulations.
20. Vet commercial escrow agreements, open escrow accounts, and ensure payment requests comply with terms.
21. Coordinate with payment teams for transactions and account closures.
22. Collaborate with various internal teams and stakeholders during implementation.
23. Review client agreements, service standards, and quality to meet and exceed client expectations.

Qualifications :

Knowledge:

• Excellent understanding of escrow propositions, laws, and regulations.
• Knowledge of industry best practices and emerging escrow technologies.
• Strong understanding of regulatory compliance.
• Ability to navigate legal and regulatory complexities.
• Knowledge of cash management products and financial principles.
• Excellent customer service skills and ability to enhance product offerings based on insights.
• Proficiency in English; Arabic is preferable.

Key Attributes:

• Self-motivated with a willingness to learn.
• Strong analytical, interpersonal, and communication skills.
• Creative mindset and openness to change and innovation.

Experience:

• Minimum 7 years in escrow services or related product management.
• Understanding of local and international cash management practices and digital platform operations.

Skills:

• Results-oriented, with strong communication, multitasking, organizational, negotiation, decision-making, and problem-solving skills.
• Ability to work under pressure and manage a high workload.
• Strong work ethics and a proactive approach.

Education:

• Bachelor's degree or higher.

Additional Information :

• Same key attributes as above, emphasizing motivation, analytical skills, communication, and innovation.

Remote Work : No

Employment Type : Full-time