Director- Elite Banking

SupportFinity™; Abu Dhabi Emirate; On-site; AED 150,000 - 180,000; Full time

Job summary

A leading financial institution in the United Arab Emirates is seeking an experienced Customer Acquisition Specialist to manage retail customer relationships. The candidate will be responsible for building client relationships, understanding their needs, and coordinating appropriate financial solutions. A Bachelor's degree in Business Administration or Finance, along with a minimum of 5 years' experience and SCA certification, is required for this full-time role.

Qualifications

• Minimum of 5 years of relevant experience in retail customer relationship management.
• Familiarity with UAE Rules & Regulations is mandatory.

Responsibilities

• Understand client requirements and coordinate deals with partners.
• Build and maintain effective relationships with customers.
• Conduct regular meetings with portfolio clients to discuss their needs.

Skills

Retail customer relationship management

Stakeholder engagement

Financial services knowledge

Education

Bachelor’s Degree in Business Administration, Finance or related field

SCA certification (CISI Level 3)

Job description

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

Customer Acquisition

• Understand the client’s requirements and assess, discuss and agree on a deal’s desirability in coordination with products and related partners, to ensure business requirements.
• Develop account plans to swiftly follow up on identified business opportunities and provide regular updates related to pipeline & accounts development.
• Provide inputs to the Unit Head on customer needs and market trends that are commercially viable to enable product enhancement and cater to customer needs.

Relationship Management

• Build and maintain effective relationships with customers and manage their accounts under the guidance and support of the Unit Head to ensure business continuity and help customers make the right decisions with their accounts and explain the financial services on offer.
• Act as the main point of contact for all clients in the portfolio to ensure appropriate servicing and effective resolution of issues.
• Develop a close working relationship with all product partners to contribute to cross‑selling opportunities.
• Prepare and execute a call program to evaluate risks, assess opportunities and maximise potential to cross‑sell products in line with the bank’s relationship strategy and industry standards.

Portfolio Management

• Hold regular meetings with portfolio clients and maintain ongoing dialogue to discuss their financial needs and introduce products and services to maximise portfolio revenues and ensure they are aware of all relevant products/services and credit analysis.
• Keep up to date on all services and products customers are using from the bank and issues, requests, etc. raised across any department to maintain awareness.
• Ensure all regulatory, audit and compliance issues are in place and internal controls maintain the highest standards of operational efficiency, minimising operational losses and reducing near‑misses.

Internal Collaboration

• Develop relationships and coordinate with other departments to meet client service expectations.
• Engage with stakeholders including Operations, Technology, Branches, Legal and Risk to deliver timely and effective client experience.

Self-Management Responsibilities

• Define performance goals at the start of the year in discussion with the reporting manager and ensure they are achieved throughout the year.
• Identify training and development requirements for self and agree on them with the reporting manager to arrange and attend required training.
• Strive to achieve the highest levels of proficiency on all competencies and skills required to perform the role.
• Keep abreast of professional developments, new techniques and current issues through continued education and professional growth.

Qualifications

• Minimum of 5 years of relevant experience in retail customer relationship management.
• Bachelor’s Degree in Business Administration, Finance and Banking or a related field of study.
• SCA certification (CISI Level 3) and UAE Rules & Regulations (Mandatory).

Job Code

EX-74936446

Job Type

Full‑time