Cybersecurity Tech Support Engineer | Networking & Security

Fortinet; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A cybersecurity pioneer is seeking a Technical Support Engineer in Dubai. You will be responsible for providing exceptional customer support to clients across various regions, analyzing technical issues, and managing cases effectively. The ideal candidate should have over 4 years of experience in the networking or security domain, a degree in Electronics or Computer Science, and strong troubleshooting skills. Join a dynamic team and expand your expertise in network security while supporting a fast-growing business.

Qualifications

• 4+ years in computer networking or security industry.
• Experience with OWASP, SSL, IPsec, WAF, and SD-WAN.
• Strong understanding of TCP/IP routing and switching.

Responsibilities

• Provide technical support via phone and web for customers.
• Analyze customer reported problems and provide solutions.
• Manage technical cases and recommend corrective actions.

Skills

Technical support

Troubleshooting

Network security

Communication skills

Problem-solving

Data networking protocols

Education

Bachelor’s or Master’s degree in relevant field

Tools

Linux

Python

Job description

A cybersecurity pioneer is seeking a Technical Support Engineer in Dubai. You will be responsible for providing exceptional customer support to clients across various regions, analyzing technical issues, and managing cases effectively. The ideal candidate should have over 4 years of experience in the networking or security domain, a degree in Electronics or Computer Science, and strong troubleshooting skills. Join a dynamic team and expand your expertise in network security while supporting a fast-growing business.