Customer Support & Success Executive - Arabic Speaker

PlaceUp; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A customer service-focused company in Dubai seeks a Customer Service Executive to handle inquiries and resolve issues across various channels. The ideal candidate should have 1-3 years of experience in customer service or call center roles, with excellent communication skills and a positive, customer-first mindset. The role requires multitasking, strong problem-solving abilities, and proficiency in MS Office and CRM tools, along with preferable skills in Arabic.

Qualifications

• 1-3 years of experience in customer service or call center roles.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and stay organized.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Resolve complaints, process orders, and service requests efficiently.
• Maintain accurate customer records and update CRM systems.

Skills

Excellent communication skills

Problem-solving abilities

Customer-first mindset

Multitasking

Empathy

Education

Bachelor's degree or diploma in Business or Communications

Tools

MS Office

Customer service software/CRM tools

Job description

A customer service-focused company in Dubai seeks a Customer Service Executive to handle inquiries and resolve issues across various channels. The ideal candidate should have 1-3 years of experience in customer service or call center roles, with excellent communication skills and a positive, customer-first mindset. The role requires multitasking, strong problem-solving abilities, and proficiency in MS Office and CRM tools, along with preferable skills in Arabic.