Customer Success Lead for RegTech & IDV Solutions

HR Force International; United Arab Emirates; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading regulatory technology firm in the United Arab Emirates is looking for a Customer Success Representative. The ideal candidate will have experience in Customer Success and a solid understanding of KYC, AML, and ID verification. You will act as a point of contact for clients, ensuring smooth onboarding and high customer satisfaction. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• 2–4 years of experience in Customer Success, Account Management, or Client Support.
• Knowledge of KYC/AML, fraud detection, compliance regulations, and ID verification processes.
• Strong communication and problem-solving skills with a customer-first mindset.

Responsibilities

• Serve as the day-to-day point of contact for assigned clients.
• Assist in onboarding and training clients on RegTech & IDV solutions.
• Monitor customer usage and proactively support adoption of features.

Skills

Customer Success Management

KYC/AML Knowledge

Communication Skills

Problem-Solving Skills

Client Relationship Management

Job description

A leading regulatory technology firm in the United Arab Emirates is looking for a Customer Success Representative. The ideal candidate will have experience in Customer Success and a solid understanding of KYC, AML, and ID verification. You will act as a point of contact for clients, ensuring smooth onboarding and high customer satisfaction. Strong communication and problem-solving skills are essential for success in this role.