Customer Service Representative

Fruitful Day; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Dubai is seeking a Customer Service Representative to handle various customer inquiries and ensure satisfaction. The role involves answering calls, resolving issues, and documenting interactions in a professional manner. Candidates must have at least 3 years of call center experience, be fluent in English, and possess strong multitasking and communication skills. This is an onsite position aimed at delivering outstanding customer service.

Qualifications

• Minimum 3 years of call center experience.
• Fluency in English, both spoken and written.
• Ability to remain calm and professional under pressure.

Responsibilities

• Answer incoming customer calls and respond to queries via WhatsApp, Email, etc.
• Provide accurate information about products, services, or order status.
• Resolve customer complaints and follow up for satisfaction.

Skills

Fluency in English

Excellent multitasking abilities

Strong interpersonal skills

Attention to detail

Calm under pressure

Job description

Role Overview

As a Customer Service Representative, you will play a key role in ensuring the highest level of customer satisfaction by handling a variety of customer inquiries and resolving issues efficiently. As part of our team in Dubai, you'll work in an ONSITE environment focused on providing outstanding service to our valued customers.

Responsibilities

• Answer incoming customer calls and respond to queries via Whatsapp, Email, etc. in a professional manner
• Provide accurate information about products, services, or order status
• Resolve customer complaints and follow up to ensure complete satisfaction
• Document customer interactions and update relevant information
• Collaborate with internal teams to find solutions for customers' needs
• Maintain high-quality standards in customer service at all times
• Adhere to company protocols and performance metrics

Must have requirements

• Minimum 3 years of call center experience
• Fluency in English, both spoken and written
• Excellent multitasking abilities
• Keen attention to detail in all aspects of work
• Strong interpersonal and communication skills
• Ability to remain calm and professional under pressure

Nice to have requirements

• Experience in the UAE market
• Knowledge of CRM software and call center technologies
• Previous experience in the retail or e-commerce sector