Customer Service Manager KSA, GCC & Levant

Reckitt; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hygiene and health company is seeking a Customer Service Coordinator in Dubai. The role involves managing order entries, collaborating on inventory management, and ensuring outstanding customer service. Candidates should have a background in customer service, be detail-oriented, and familiar with ERP systems. This position offers growth and the chance to contribute to a high-performing team.

Benefits

Parental benefits

Employee Assistance Program

Life insurance

Qualifications

• Background in customer service with a keen focus on delivering outstanding service levels.
• Proven multi-tasking abilities, maintaining attention to detail even under tight deadlines.
• Experience in understanding Supply Chain dynamics.

Responsibilities

• Efficiently manage order entries and oversee the order-to-delivery process.
• Collaborate across departments for accurate inventory management.
• Provide effective resolutions to customer inquiries.

Skills

Supply Chain Management

Customer service management

Project management

Data analytics

Tools

SAP ERP

Excel

Job description

Overview

We are Reckitt. Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply. Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About The Role

Are you passionate about providing exceptional customer service and ready to be the heartbeat of our dynamic team? We are searching for a meticulous and committed Customer Service Coordinator to be the face and voice of Reckitt, delivering unparalleled support and care to our customers. In this role, you'\'ll connect our products to our clients, ensuring satisfaction and service excellence. Join us to grow, innovate, and lead in a role where every contribution is valued and influences our global success.

Responsibilities

• Efficiently manage order entries and oversee the whole order-to-delivery process within an ERP system.
• Collaborate across departments to ensure accurate inventory management and seamless order tracking for clients.
• Generate regular reports on inventory and sales, offering insights and recommendations.
• Provide swift and effective resolutions to customer inquiries, enhancing overall customer satisfaction.
• Align closely with the shipping team to guarantee timely and smooth coordination of client deliveries.

The experience we're looking for

• Background in customer service, with a keen focus on delivering outstanding service levels.
• Proven multi-tasking abilities, maintaining attention to detail even under tight deadlines.
• Experience in understanding Supply Chain dynamics and the role of customer service in that context.
• Familiarity with ERP systems, notably SAP, and proficiency in Excel.
• Demonstrated project management skills with a natural instinct for driving process improvements.
• Relationship-building expertise, fostering strong partnerships and effective collaboration.

The skills for success

Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business acumen, Productivity management, Project management, Improve business processes, Advanced analytics, Data analytics, Customer service management, Manufacturing excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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