Customer Service Executive

Antal International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic real estate organization is looking for a Customer Service Executive to ensure a smooth client experience during property handovers. The ideal candidate must have excellent communication skills, present a professional personality, and possess relevant experience in the real estate sector. Responsibilities include managing customer queries, assisting with documentation, and maintaining high standards of customer service. This role is key to fostering positive client relationships and enhancing overall satisfaction.

Qualifications

• Proven experience in the real estate industry, preferably with a property developer.
• Ability to manage customer communications effectively.
• Strong background in handling property handover and post-sales processes.

Responsibilities

• Act as the primary point of contact for customers during property handover.
• Manage customer communications via phone, email, and meetings.
• Coordinate with internal departments for timely resolution of queries.
• Assist clients with documentation and approvals during handovers.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills

Customer service orientation

Interpersonal skills

Organizational abilities

Problem-solving skills

Education

Bachelor’s degree in any discipline

Job description

Job Overview

We are seeking a Customer Service Executive to join a dynamic real estate organization. The ideal candidate will have a presentable personality, excellent communication skills, and relevant experience in the real estate sector, preferably with a property developer handling property handover and post-sales services. This role requires a customer-focused professional who can ensure a smooth and positive client experience.

Key Responsibilities

• Act as the primary point of contact for customers during the property handover and post-sales process.
• Manage customer communications professionally via phone, email, and in-person meetings.
• Coordinate with internal departments to ensure timely resolution of customer queries and concerns.
• Assist clients throughout the property handover process, including documentation, approvals, and coordination.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Handle customer feedback, complaints, and escalations as required.
• Ensure high standards of customer service to enhance overall client satisfaction.
• Support administrative and operational tasks related to customer service and handover activities.

Candidate Requirements

• Bachelor’s degree in any discipline.
• Proven experience in the real estate industry, preferably with a property developer handling property handover.
• Strong customer service background within a real estate environment.
• Excellent verbal and written communication skills.
• Presentable personality with a professional attitude.
• Strong interpersonal, organizational, and problem-solving abilities.
• Ability to work independently as well as collaboratively within a team.