Customer Service Executive

PRYPCO; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A financial services company in Dubai is seeking a Mortgage Concierge/Telecaller (Arabic Speaker) to guide prospective clients through the mortgage process. This role involves initiating calls, understanding customer needs, and ensuring a seamless experience while maintaining records in Salesforce. The ideal candidate will have 2-4 years of experience in customer-facing roles and strong communication skills in both Arabic and English.

Qualifications

• 2-4 years of experience in customer-facing roles, preferably in financial services or real estate.
• Ability to manage complex customer needs and structured conversations.

Responsibilities

• Initiate outbound calls to prospective mortgage clients.
• Engage clients to understand their property and financing needs.
• Guide customers through the mortgage process.
• Collect eligibility details for consultation preparation.
• Maintain accurate records in Salesforce.

Skills

Fluent Arabic

Strong English communication

Interpersonal skills

Structured conversation management

Tools

Salesforce

Job description

Role Overview

PRYPCO is seeking a confident, consultative, and service-oriented Mortgage Concierge/Telecaller (Arabic Speaker) to serve as the first point of contact for prospective mortgage clients. You will guide high-intent leads through the early stages of their financing journey — qualifying, informing, and coordinating with care.

This role is more than telecalling — its about building trust, creating structure, and ensuring a seamless handover to Mortgage Advisors. Youll be part of a fast-paced team delivering premium experiences from the very first conversation.

Key Responsibilities

• Initiate outbound calls to leads generated via digital campaigns, referrals, or real estate partners.
• Engage clients in structured conversations (in Arabic and English) to understand their property and financing needs.
• Guide customers through the initial steps of the mortgage process with clarity and care.
• Collect key eligibility details such as employment, income, and property preference to prepare them for consultation with Mortgage Advisors.
• Maintain accurate records in Salesforce, ensuring every lead is properly tracked and followed up on.
• Coordinate with internal teams to ensure the clients experience remains smooth and informed throughout.
• Proactively follow up with interested customers, manage timelines, and ensure next steps are never missed.
  
  

What Were Looking For

• Native or fluent Arabic speaker with strong English communication skills.
• 2-4 years of experience in customer-facing roles — ideally in financial services, real estate, or a premium client interaction setting.
• Strong interpersonal skills with the ability to engage professionally and build rapport over the phone.
• Ability to manage structured conversations and navigate complex customer needs with confidence.
• Familiarity with Salesforce or similar CRM tools preferred.
• Organized, responsible, and committed to providing an exceptional client experience.