Customer Service Coordinator – Logistics

Ferrari Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading logistics provider based in Dubai is looking for a Customer Service Coordinator to join their operations team. You will be the primary point of contact for customers regarding shipments and logistics inquiries. The ideal candidate should have a minimum of 2 years of experience in logistics or customer service and possess excellent communication skills. This is a full-time role requiring strong problem-solving abilities and a customer-focused attitude. Join a company that values high service quality and teamwork.

Qualifications

• Minimum 2 years of experience in logistics, operations, or customer service.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Serve as the primary contact for customers regarding shipments and logistics inquiries.
• Coordinate with operations to ensure timely handling of shipments.
• Monitor and track shipments, providing updates to clients.

Skills

Communication skills

Problem-solving skills

Organizational skills

Customer service orientation

Attention to detail

Tools

MS Office

Logistics management software

Job description

Ferrari Logistics Middle East FZE is seeking a Customer Service Coordinator – Logistics to join our operations team in Dubai.

Key Responsibilities

• Serve as the primary point of contact for customers regarding shipments, deliveries, and logistics inquiries.
• Coordinate with the operations team to ensure timely processing and handling of shipments.
• Monitor and track shipments, providing updates to clients as needed.
• Resolve customer complaints or issues promptly and elevate when necessary.
• Maintain accurate records of customer interactions, shipment details, and operational reports.
• Assist in improving operational processes to enhance customer satisfaction.
• Collaborate with internal teams to ensure a smooth workflow between operations and customer service.

Requirements / Qualifications

• Minimum 2 years of experience in logistics, operations, or customer service.
• Excellent communication and interpersonal skills.
• Strong problem‑solving and organizational abilities.
• Ability to multitask and work under pressure in a fast‑paced environment.
• Proficiency in MS Office (Word, Excel, Outlook) and logistics management software is a plus.
• Positive attitude, proactive approach, and team‑player mentality.
• Customer‑focused with excellent service orientation.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Professionalism and reliability in handling sensitive information.

Location: Dubai, UAE

Employment Type: Full-time

AT FERRARI GROUP, WE BUILD RELATIONSHIPS

Ferrari Group is the one‑stop service provider specialising in shipping, integrated logistics and high value‑added services for jewellery and precious goods, worldwide. Ferrari Group firmly believes that the key to winning the hearts of clients lies in “adding value”: the company places a very strong emphasis on high service quality, flexibility, timeliness, responsiveness and accurate solutions to customers’ needs. If you have the top skills we require and are interested in discovering why Ferrari Group really stands out from the rest, we look forward to receiving your application.

Ferrari is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by laws. Ferrari makes hiring decisions based solely on qualifications, merit, and business needs at the time.