Customer Service Agent 07J26

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment and staffing firm in Abu Dhabi is seeking a Customer Service Agent to enhance customer satisfaction and resolve inquiries. This full-time position requires a proactive attitude, strong communication, and experience in customer support. Candidates should demonstrate patience and adaptability, with proven skills in resolving complex customer situations. The role offers an opportunity to work closely with a diverse customer base while upholding company values and improving service quality.

Qualifications

• High school diploma or equivalent qualification; additional education is a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening capabilities.

Responsibilities

• Respond promptly to customer inquiries through phone, email, and chat.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Identify customer needs and provide appropriate solutions and alternatives.

Skills

Customer orientation

Active listening

Strong communication skills

Ability to multitask

Education

High school diploma or equivalent

Tools

CRM systems

Computer skills

Job description

Job Description

As a Customer Service Agent, you are the frontline representative of the company, playing a crucial role in managing and enhancing customer satisfaction. You will be responsible for resolving customer inquiries, guiding them in using company products or services, and ensuring a seamless, positive experience. Your communication skills and ability to empathize with customers will be valuable in handling complex situations and fostering strong customer relationships. This role requires a proactive attitude towards problem-solving and a commitment to upholding company standards. You will interact with a diverse range of customers, so patience and adaptability are key to succeeding as a Customer Service Agent.

Responsibilities

• Respond promptly to customer inquiries through phone, email, and chat.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Identify customer needs and provide appropriate solutions and alternatives.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies meticulously.
• Manage incoming calls and handle customer queries with professionalism.
• Provide product and service information to assist users in decision-making.
• Upsell additional services and products to existing and potential customers.
• Ensure communications align with the company’s voice and values consistently.
• Collaborate with team members to improve customer service processes continuously.
• Attend training sessions to keep up with product knowledge and service standards.
• Proactively reach out to customers to gather feedback and improve service quality.

Requirements

• High school diploma or equivalent qualification; additional education is a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening capabilities.
• Familiar with CRM systems and practices, with strong computer skills.
• Customer orientation and the ability to adapt and respond to different types of characters.
• Excellent communication and presentation skills in both verbal and written forms.
• Ability to multitask, prioritize, and manage time effectively under stress.

Job Details

Role Level: Mid-Level
Work Type: Full-Time
Country: United Arab Emirates
City: Abu Dhabi
Company Website: https://www.talentmate.com
Job Function: Customer Service
Company Industry: Recruitment & Staffing

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.