Customer Service Advisor

Ontime Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading aesthetic clinic in Dubai is looking for a Customer Service Advisor who is knowledgeable and friendly. You will greet and support clients, provide detailed information about aesthetic services, and assist with scheduling appointments. Ideal candidates will have experience in an aesthetic clinic, strong communication skills, and a passion for exceptional customer service. Fluency in English is required, and proficiency in additional languages is a plus. This position aims to enhance client satisfaction and operational efficiency.

Qualifications

• Previous experience as a Customer Service Advisor in an aesthetic clinic.
• Deep understanding of aesthetic treatments and procedures is preferred.
• Fluency in English; proficiency in additional languages is an advantage.

Responsibilities

• Greet and support clients visiting the clinic or contacting us.
• Provide detailed information about services and products.
• Assist clients in scheduling appointments and managing bookings.
• Handle inquiries and resolve issues professionally.
• Maintain accurate records in the CRM system.
• Stay updated on the latest aesthetic trends.

Skills

Communication skills

Interpersonal skills

Customer-focused

Proficient in CRM software

Organizational skills

Job description

Description

Ontime Group is seeking a knowledgeable and friendly Customer Service Advisor with experience in an aesthetic clinic to join our Dubai team. In this role you will provide exceptional customer service assisting clients with inquiries and ensuring they receive the best possible care and information about our aesthetic services.

Responsibilities

• Greet and support clients visiting the clinic or contacting us via phone or email.
• Provide detailed information about aesthetic services procedures and products offered at the clinic.
• Assist clients in scheduling appointments and managing their bookings effectively.
• Handle client inquiries and resolve any issues or concerns in a timely and professional manner.
• Contact leads to get business/ selling and cross selling the services provided in the clinic
• Maintain accurate records of client interactions and appointment details in our CRM system.
• Follow up with clients to ensure satisfaction and answer any further questions.
• Collaborate with the clinic team to ensure seamless client experiences and operational efficiency.
• Stay uptodate on the latest aesthetic trends and services to provide informed recommendations.

Requirements

• Previous experience as a Customer Service Advisor in an aesthetic clinic
• Strong communication and interpersonal skills.
• Deep understanding of aesthetic treatments and procedures is preferred.
• Customerfocused with a passion for providing exceptional service.
• Proficient in using CRM software and scheduling tools.
• Ability to manage multiple tasks and prioritize in a fastpaced environment.
• Attention to detail and strong organizational skills.
• Fluency in English; proficiency in additional languages is an advantage.

Benefits

Salary Benefits

Required Experience:

Unclear Seniority