Customer Relations Associate

Payoneer; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A financial services company in Dubai is seeking a motivated Customer Relations Associate focused on the Turkish market. This role involves managing relationships with Turkish-speaking clients, ensuring their satisfaction and account health, while implementing solutions for operational issues. The ideal candidate has 3 years of experience and is proficient in Turkish and English. Join us to work cross-functionally and contribute to a growing team dedicated to client success.

Qualifications

• 3 years experience in customer relations or account management, preferably in fintech.
• Proven success managing mid-tier client segments and retention.
• Strong understanding of financial systems or digital payments.

Responsibilities

• Manage relationships with mid-tier clients ensuring high engagement.
• Identify business opportunities through relationship strengthening.
• Act as primary contact for Turkish-speaking clients.
• Represent client needs in internal operations.
• Implement scalable solutions for recurring problems.

Skills

Customer relationship management

Turkish and English proficiency

Communication skills

Organizational skills

Tools

Salesforce

Job description

Customer Relations Associate Turkish Market Dubai

We are seeking a motivated and customerfocused Customer Relations Associate to manage and grow relationships with our Turkishspeaking client segment. In this role you will play a key part in strengthening client satisfaction maintaining account health resolving operational and compliance issues efficiently and supporting scalable engagement across a highvolume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

What you'll be investing your time on:

• Oversee and manage relationships with midtier clients ensuring a high level of engagement and satisfaction.
• Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting through product education.
• Act as the primary point of contact for Turkishspeaking business clients supporting their operational and financial needs.
• Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.
• Proactively identify recurring problems and implement scalable onetomany solutions to enhance efficiency and prevent churn.
• Support the development and implementation of new processes and pilot initiatives contributing to a growing and evolving team.
• Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care KYC Payments Risk and Compliance.
• Maintain accurate client records and activity tracking within the CRM platform.
• Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

Have you done this kind of stuff?

• 3 years experience in customer relations account management or sales preferably infintech financial services or ecommerce.
• Language skills: Turkish and English Advanced
• Proven success managing midtier or highvolume client segments with a focus on client retention.
• Strong understanding of financial systems or digital payments
• Excellent communication relationshipbuilding and organizational skills.
• Experience working crossfunctionally with internal teams.
• Proficiency with CRM platforms (e.g. Salesforce) and comfort working in dynamic highpaced environments.

Required Experience:

IC