Customer Insights & Product Strategy Lead

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global technology company in Dubai is seeking a talented individual to join the Customer Experience and Business Trends team. This role involves managing ambiguity, leading complex studies, and collaborating with senior leaders to drive improvements in customer experience. Ideal candidates will have extensive product management experience and a strong customer focus, with proficiency in technical tools. This position offers the opportunity to innovate and make a significant impact from day one.

Qualifications

• 3 years of product management experience.
• Experience managing technical products or online services.
• Experience in product program or project management.
• Knowledge of Microsoft Excel (advanced).
• Knowledge of SQL and VBA (advanced).
• Experience in an international work environment.

Responsibilities

• Understand complex business problems to create hypotheses and insights.
• Lead large and complex studies from design to results presentation.
• Collaborate with senior leaders to improve customer experience.
• Support hiring and onboarding of new team members.

Skills

Product management experience

Managing technical products

Project management in cross-functional teams

Advanced Microsoft Excel skills

Excellent verbal and written communication skills

Knowledge of SQL and VBA

Building and analyzing cost/benefit scenarios

Proficiency in Arabic, Turkish, Zulu or Afrikaans

Experience in international work environment

Strong customer focus

Job description

A leading global technology company in Dubai is seeking a talented individual to join the Customer Experience and Business Trends team. This role involves managing ambiguity, leading complex studies, and collaborating with senior leaders to drive improvements in customer experience. Ideal candidates will have extensive product management experience and a strong customer focus, with proficiency in technical tools. This position offers the opportunity to innovate and make a significant impact from day one.