Customer Growth & Digital Banking Specialist

Mashreq; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading bank in the UAE is seeking a Banking Associate to manage non-financial transactions with a keen focus on customer service and sales. The role requires thorough knowledge of retail banking products, along with the ability to effectively handle customer complaints and educate clients on digital banking solutions. The ideal candidate should have 2-3 years of branch banking experience and preference will be given to those with UAE banking experience.

Qualifications

• Thorough knowledge of retail banking products, processes, services, and policies.
• 2-3 years of branch banking experience is required.
• Preferred candidate must have a minimum of 2 years UAE banking experience.

Responsibilities

• Manage customer expectations for each interaction.
• Minimize customer attrition and service application rejections.
• Acquire customers through sales and maintain appointments.
• Take ownership of and resolve customer complaints.
• Educate customers about bank channels and digital technologies.

Skills

Retail Banking knowledge

Customer service skills

Sales capabilities

Education

University Graduate

Job description

A leading bank in the UAE is seeking a Banking Associate to manage non-financial transactions with a keen focus on customer service and sales. The role requires thorough knowledge of retail banking products, along with the ability to effectively handle customer complaints and educate clients on digital banking solutions. The ideal candidate should have 2-3 years of branch banking experience and preference will be given to those with UAE banking experience.