Customer Experience Specialist

MILELE MOTORS FZE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in Dubai is seeking a Customer Service Representative to enhance customer experiences. You will manage inquiries, ensure customer satisfaction, and collaborate with teams for smooth communication. Ideal candidates will have at least 23 years of experience in customer service, with strong communication skills and a proactive attitude. This role offers an opportunity to build long-term relationships in a dynamic environment.

Qualifications

• 23 years in customer service, client relations, or a similar role.
• Experience in automotive export or logistics is a plus.

Responsibilities

• Act as the main point of contact for customer inquiries and requests.
• Ensure a smooth customer journey from initial engagement to delivery.
• Resolve customer issues promptly and professionally.

Skills

Strong communication and interpersonal abilities

Problem-solving mindset

Proficiency in CRM tools

Proficiency in Microsoft Office Suite

Job description

Key Responsibilities

• Act as the main point of contact for customers handling inquiries and requests both online (emails social media live chat) and offline (calls in-person meetings).
• Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
• Resolve customer issues promptly professionally and effectively maintaining high satisfaction scores.
• Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
• Maintain accurate and detailed records of customer interactions transactions and feedback in CRM systems.
• Work closely with sales logistics and operations teams to ensure timely updates and clear communication with customers.
• Develop strategies to strengthen existing relationships and encourage repeat business.
• Analyze customer feedback and present insights to management for continuous improvement initiatives.

Requirements

• Experience: 23 years in customer service client relations or a similar role (experience in automotive export or logistics is a plus).
• Skills:
• Strong communication and interpersonal abilities.
• Problem-solving mindset with a customer-first approach.
• Proficiency in CRM tools and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
• Qualities:
• Professional empathetic and proactive attitude.
• Detail-oriented with strong organizational skills.
• Capable of building rapport and maintaining long-term professional relationships.