Customer Experience Partner

Justlife Home Services; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading home services platform in Dubai is seeking a Customer Experience Partner to enhance customer satisfaction and handle complaints effectively. The ideal candidate will hold a Bachelor's degree, possess strong organizational and communication skills, and have over 2 years of customer service experience. This role offers a dynamic work environment and opportunities for personal and professional growth, along with various employee perks and recognition programs.

Benefits

One-day extra vacation on your birthday

Free Justlife credits

Team-building activities

Qualifications

• Bachelor's degree required.
• 2+ years of experience in customer service.
• Strong organizational and communication skills.

Responsibilities

• Handle incoming customer complaints.
• Monitor customer feedback on multiple platforms.
• Evaluate complaints and ensure customer satisfaction.

Skills

Organizational skills

Analytical skills

Problem-solving skills

Communication skills (Arabic and English)

Customer interaction experience

Education

Bachelor's degree from an accredited university

Tools

MS Office (Word, Excel)

Job description

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

What we expect from you:

• Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service
• Monitor and respond tocustomer feedback across Justlife's Google Business page, Google Play, and App Store
• Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear
• Update customers as needed with bookings status and confirmations
• Respond to customer questions and requests with courtesy, professionalism, and efficiency
• Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments
• Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports
• Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation
• Ensure and delivers excellent customer satisfaction in a timely and effective manner
• Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints
• Maintain complaints log and participate in process improvements

What we are looking for:

• Bachelor's degree from an accredited university
• 2+ Years of professional experience in customer service
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills (Arabic and English)
• Strong knowledge of MS Office (Word, Excel, etc.)
• Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment
• Experience with customer interactions
• Ability to multitask, prioritize, and manage time effectively

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

We care about you

• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

ABOUT US

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter, together!