Customer Experience Architect

confidential; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in customer experience solutions is looking for a Customer Experience Specialist to enhance customer satisfaction and loyalty. The role involves mapping customer journeys, managing feedback programs, and driving advocacy initiatives. Ideal candidates should have a Bachelor's degree and 3–6 years of experience in customer experience. Strong analytical skills and collaboration in cross-functional teams are essential. This position offers an opportunity to implement actionable improvements and play a pivotal role in shaping the customer experience.

Qualifications

• 3–6 years of experience in customer experience or related role.
• Hands-on experience with customer journey mapping and survey tools.
• Strong ability to translate data into actionable insights.

Responsibilities

• Champion a customer-first culture across the organization.
• Map and optimize customer journeys to identify improvement opportunities.
• Manage customer experience survey programs and feedback collection.
• Oversee customer advocacy initiatives to strengthen credibility.
• Collaborate with teams to implement CX improvements.

Skills

Customer journey mapping

Analytical skills

Customer experience management

Education

Bachelor’s degree in Business Administration, Marketing or related field

Tools

Survey tools

Feedback management systems

Job description

A leading company in customer experience solutions is looking for a Customer Experience Specialist to enhance customer satisfaction and loyalty. The role involves mapping customer journeys, managing feedback programs, and driving advocacy initiatives. Ideal candidates should have a Bachelor's degree and 3–6 years of experience in customer experience. Strong analytical skills and collaboration in cross-functional teams are essential. This position offers an opportunity to implement actionable improvements and play a pivotal role in shaping the customer experience.