Customer Care Executive

TALENTMATE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking a Customer Care Executive to deliver exceptional service and support. The role involves responding to inquiries, resolving complaints, and ensuring customer satisfaction across various channels. Ideal candidates should possess strong communication skills and a background in customer service.

Qualifications

• 1-2 years of customer service experience required.
• Fluency in English; knowledge of Arabic is beneficial.
• Ability to remain calm under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Handle customer complaints and ensure resolution.
• Maintain detailed customer records in CRM systems.

Skills

Communication

Active Listening

Problem-Solving

Organizational Skills

Education

High school diploma or bachelor’s degree

Tools

Customer service software

MS Office tools

Job description

Job Description

The Customer Care Executive is the frontline representative responsible for delivering excellent service and support to customers. This role includes handling inquiries, resolving complaints, processing requests, and ensuring customer satisfaction across all communication channels. The ideal candidate should be patient, empathetic, and possess strong problem-solving abilities to enhance customer experiences and uphold the company’s service standards.

Responsibilities

1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
2. Provide accurate information about products, services, and company policies.
3. Handle customer complaints, escalate complex issues when necessary, and ensure resolution.
4. Maintain detailed and accurate customer records in CRM systems.
5. Follow up with customers to ensure satisfaction and proper issue resolution.
6. Collaborate with internal departments to fulfill customer needs.
7. Process orders, forms, applications, and requests efficiently.
8. Identify recurring issues and suggest improvements to processes.
9. Meet performance metrics such as response time, customer satisfaction scores, and resolution rate.
10. Stay up to date with product knowledge and service procedures.

Requirements

1. High school diploma or bachelor’s degree in any field.
2. Minimum 1–2 years of customer service experience.
3. Excellent communication and active listening skills.
4. Ability to remain calm under pressure and manage time effectively.
5. Strong problem-solving and decision-making capabilities.
6. Proficiency in using customer service software and MS Office tools.
7. Experience working in a call center or customer-focused environment is a plus.
8. Fluent in English; knowledge of Arabic or additional languages is beneficial.
9. Strong attention to detail and organizational skills.