Customer Care Centre Representative, Dubai (Emiratization)

Siemens; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading medical technology company is seeking a Customer Care Centre Representative in Dubai to be the first point of contact for customers. The ideal candidate will have a background in Biomedical Engineering or a related field, excellent organizational and communication skills, and proficiency in both Arabic and English. This role includes handling maintenance requests, scheduling service activities, and coordinating dispatch for onsite visits. Flexibility for 24/7 shifts is required.

Qualifications

• Biomedical Engineer or related field preferred.
• Excellent organizational, interpersonal, and communication skills.
• Knowledgeable in Microsoft Office products.
• Knowledge in SAP MM and SD modules is an advantage.
• Proficiency in Arabic and English is a must.
• Flexibility to work in 24/7 shifts including weekends.

Responsibilities

• Serve as the first point of contact for customers.
• Handle customer requests for maintenance and training.
• Coordinate with customers for scheduling service activities.
• Create and monitor notifications based on customer requests.
• Coordinate dispatch activities for onsite visits.

Skills

Organizational skills

Interpersonal skills

Communication skills

Proficiency in Arabic

Proficiency in English

Education

Biomedical Engineering or related field

Tools

Microsoft Office

SAP MM and SD modules

Job description

Overview

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Care Centre Representative to join our team based in Dubai, United Arab Emirates.

Your role

• Serve as the first point of contact for Siemens Healthineers customers.
• Call handling, by receiving Customer requests for corrective maintenance, preventive maintenance, Application trainings, etc.
• Coordinate with the customers to schedule field service activities and resources to ensure customer expectations and commitments are met.
• You will create as well as monitor different type of notifications based on customer requests and assign the CSE\'s and CES\'s for the requested Jobs in the mentioned regions.
• Coordinate the dispatch activities of the CSE\'s for onsite visits, preventive maintenance visits, and CES\'s visits.
• Provide support, information, prioritization, and coordination of assignments for CSEs of all services and CES dispatches.
• Ensure all service requests and dispatches are well detailed, coordinated, prioritized and organized for review & follow-up actions.

Your qualifications and experience

• You are a Biomedical Engineer (preferred), or you studied Electrical Engineering/ Clinical Engineering or related courses of study.
• Excellent organizational, interpersonal, and communication skills
• Knowledgeable in Microsoft Office products
• Knowledge in SAP MM and SD modules is an advantage.
• Proficiency in Arabic and English is a must.
• Flexibility to work in 24/7 shifts including weekends in rotational basic

Who we are

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual\'s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world\'s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Careers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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