Crew Member - Dubai Mall

Shamal Holding; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A diversified investment firm based in Dubai is seeking a Crew Member for their Dubai Mall branch. The role emphasizes delivering exceptional customer service, maintaining cleanliness, and supporting team duties in a fast-paced environment. Candidates should have a High School Diploma and at least one year of experience in a service role. The company values teamwork and food safety practices. Only shortlisted candidates will be contacted.

Qualifications

• Minimum of 1 year experience as a service crew or in a similar role.
• Excellent customer service skills required.

Responsibilities

• Ensure delivery of the highest level of customer service.
• Maintain cleanliness and comfort in operational areas.
• Use the company cash register accurately.
• Support other restaurant employees with their duties.

Skills

Customer service

Teamwork

Food safety

Education

High School Diploma or equivalent

Job description

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long‑term value, wherever we operate.

As part of Five Guys, we are looking for a Crew Member for our Dubai Mall branch. In this role you will deliver an exceptional customer experience every time. Crew Members will be trained in different positions in the restaurant, including Grill, Fries, Hospitality, Expo, Cashier, Preparation, Buns and Dressing.

Responsibilities

• Ensure delivery of the highest level of customer service in a clean and safe environment and attempt to resolve simple customer queries and refer difficult customer queries to Managers.
• Adhere to brand standards at all times and keep up to date with Five Guys University courses.
• Be aware of the goals and targets of the restaurant and actively input efforts to achieve these.
• Maintain operational and kitchen areas to exceed customer cleanliness and comfort including restocking of workstations, upkeep of restroom and terrace areas, and any other daily cleaning tasks as assigned by the Line Manager.
• Follow basic essentials – uniforms, grooming and punctuality and strictly follow all food safety, sanitation and hygiene requirements and practices.
• Use the company cash register accurately and maintain proper control of company assets.
• Work as a team member to support other restaurant employees with their duties.
• Carry out any other reasonable task as assigned by the management.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year experience as a service crew or in a similar role, with excellent customer service.

For more information about Shamal, please visit our LinkedIn page https://www.linkedin.com/company/shamalholding/.

Note Due to a high influx of profiles, only shortlisted candidates will be contacted.