Creative Solutioning Manager, Advisors Creative Desk

OA- Mastercard; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global financial services company is seeking a Creative Solutioning Manager for its Advisors Creative Desk based in the United Arab Emirates. The role involves leading project briefs, ensuring alignment with client needs, and driving growth through innovative marketing solutions. The ideal candidate will have a strong customer-centric approach, expertise in digital marketing campaigns, and fluency in English and Arabic. This position also supports the ACD's strategic initiatives across markets.

Qualifications

• Experience in translating customer needs into actionable creative scopes.
• Knowledgeable in integrated marketing campaigns, especially digital.
• Fluency in English and Arabic.

Responsibilities

• Lead scoping of project briefs from Marketing Services.
• Act as a core partner with Marketing Services and Sales.
• Support ACD’s entry into new markets by shaping engagement strategies.
• Prepare and deliver monthly stakeholder reports.
• Assist ACD leadership on strategic initiatives.

Skills

Customer‑Centric Approach

Marketing Expertise

Stakeholder Engagement

Analytical & Insight‑Driven

Strategic Market Mindset

Reporting & Storytelling

Process‑Oriented & Improvement Focused

Collaborative Builder & Innovator

Job description

Creative Solutioning Manager, Advisors Creative Desk

Overview

The Services team is a key differentiator for Mastercard, providing the cutting‑edge services that help our customers grow. Centered on data‑driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally.

The Advisors Creative Desk (“ACD”) sits within Services organization and is responsible for ideating & creating engaging, forward‑thinking and creative marketing solutions for Mastercard clients.

The Solutioning vertical within ACD is focused on working closely with SBLs, Consumer Acquisition & Engagement (CA&E) product and commercialization leads, and Marketing Services leads to define the client opportunities for new CA&E engagements, securing business growth. The Solutioning vertical supports in driving more value through Creative‑powered Marketing Services solutions for clients and identifying new incremental revenue generating opportunities to grow the overall profitability of the business, driving 3rd party cost avoidance.

Are you driven by being a part of a newly set up business and driving its success?
Have you managed and influenced client and internal stakeholders?
Are you comfortable with interpreting data in identifying opportunities for growth?

Role

The Creative Solutioning role within ACD focus on ensuring Mastercard’s in‑house creative services are scoped and positioned effectively for client needs, avoiding third‑party cost exposure, and creating smooth entry points into new areas for our services. The role is also responsible for composing customized solutions for key clients to include creative solutions as part of a broader Mastercard Services bundle.

• Lead the scoping of project briefs from Marketing Services and other internal stakeholders, defining deliverables, timelines, and costings to ensure alignment and prevent third‑party cost exposure.
• Act as a core partner with Marketing Services and Sales, bridging among other internal teams and clients when required, ensuring alignment and smooth project setup from the outset.
• In tandem with Creative Strategists: review, analyze and present clear and strategic recommendations to deliver result‑driven marketing solutions powered by creatives.
• Support ACD’s entry into new markets by shaping engagement strategies, monitoring early project execution, and embedding ACD as a trusted partner in these regions.
• Prepare and deliver monthly stakeholder reports that combine quantitative metrics with qualitative updates (e.g., case studies, internal initiatives) to showcase ACD’s impact and progress.
• Support ACD EEMEA Leadership on strategic initiatives such as internal enablement, awareness campaigns, and process improvements that elevate ACD’s integration within Mastercard.
• Support EMEA Creative Solutioning Lead in driving the overall growth, positioning, and adoption of ACD services across the region.

All About You

• Customer‑Centric Approach: Skilled at understanding customer needs and translating them into actionable creative scopes, ensuring alignment between ACD’s services and customer expectations.
• Marketing Expertise: Knowledgeable in integrated marketing campaigns that drive brand awareness and customer engagement, with a focus on digital marketing campaigns.
• Stakeholder Engagement: Experienced in working collaboratively with cross‑functional teams, building trust and alignment.
• Analytical & Insight‑Driven: Adept at identifying opportunities and evaluating where creative support can add value; able to distill complex information into clear recommendations for inclusion in client scopes.
• Strategic Market Mindset: Forward‑looking and adaptable, with the ability to anticipate challenges in new markets, shape engagement strategies, and ensure smooth delivery of first‑wave projects that establish ACD credibility.
• Reporting & Storytelling: Strong ability to analyze and synthesize quantitative results and qualitative case studies into clear, compelling updates for senior stakeholders, highlighting impact and opportunities.
• Process‑Oriented & Improvement Focused: Skilled in synthesizing project learnings, monitoring performance, and recommending improvements that strengthen efficiency, visibility, and long‑term positioning.
• Collaborative Builder & Innovator: Future‑focused, with a growth mindset and cross‑cultural adaptability; enthusiastic about co‑creating with teams across APAC and elevating ACD’s role in Mastercard’s broader ecosystem.
• Language: Fluency in English and Arabic

To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.