Coordinator Rider Engagement

Delivery Hero Austria; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading delivery platform is seeking a Rider Performance Manager to oversee rider performance and recruitment in Sharjah. The role involves managing a team, enhancing service levels, and implementing performance improvement plans. Ideal candidates will have a Bachelor's degree and experience in the food tech industry, along with strong communication and management skills.

Qualifications

• 1+ years of experience in the food/grocery tech industry preferred.
• Proficiency in Google Suite tools such as GDoc, GSheet, GSlides, GForms.
• Strong written and verbal communication skills in English and Urdu; Arabic is a plus.

Responsibilities

• Monitor and enhance Rider Performance and Compliance.
• Lead Rider Recruitment for assigned zones.
• Manage a team of Rider Coordinators and/or Rider Captains.

Skills

Communication

Negotiation

Public Speaking

Presentation

People Management

Education

Bachelor's Degree

Tools

Google Suite

Job description

About the opportunity

Role Summary
Managing and improving rider performance within designated zones of a city. Taking ownership of rider service levels by measuring compliance, identifying performance gaps, and executing plans to address these gaps.

What’s On Your Plate?

1. Monitor and enhance Rider Performance and Compliance
2. Lead Rider Recruitment for assigned zones
3. Manage a team of Rider Coordinators and/or Rider Captains
4. Oversee rider roster management, including shift, break, and off-day allocations
5. Supervise rider onboarding and training schedules with Rider Trainers and Supervisors
6. Ensure inventory management and compliance of rider equipment
7. Enhance rider quality in terms of behavior, appearance, professionalism, and presentation
8. Develop and implement performance improvement plans for low-performing riders
9. Reduce customer complaints related to riders
10. Monitor individual rider performance and provide coaching or warnings as needed
11. Conduct fleet appearance and rider behavior audits through on-ground visits

What Did We Order?

• Bachelor's Degree
• 1+ years of experience in the food/grocery tech industry (highly preferred)
• Proficiency in Google Suite tools such as GDoc, GSheet, GSlides, GForms
• Strong written and verbal communication skills in English and Urdu; Arabic is a plus
• Influencing, negotiation, public speaking, and presentation skills
• People management experience, particularly managing larger groups

Who we are

talabat is part of the Delivery Hero Group, a pioneering local delivery platform operating in over 70 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index.