Coordinator Partner Onboarding

Delivery Hero; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading logistics company based in Dubai is looking for a Coordinator Vendors onboarding to manage the end-to-end process of training and activating new vendors. The ideal candidate will ensure a smooth onboarding experience while ensuring compliance with quality standards. This role demands fluent proficiency in English and Arabic, coupled with strong organizational and communication skills to effectively liaise with various stakeholders. The position is full-time and does not permit remote work.

Qualifications

• Experience in managing vendor onboarding processes.
• Strong communication abilities for liaising with vendors.
• Organizational skills to manage multiple tasks effectively.

Responsibilities

• Oversee training and activation of new vendors.
• Report onboarding progress and coordinate with teams.
• Deliver training on systems and compliance standards.
• Maintain documentation accuracy during onboarding.
• Collaborate with internal teams to resolve issues.

Skills

Vendor onboarding experience

Fluent English

Fluent Arabic

Strong communication skills

Organizational skills

Attention to detail

Teamwork

Proficiency in MS Office Suite

Education

Bachelor’s degree

Tools

Vendor management systems

Job description

The Coordinator Vendors onboarding is responsible for overseeing the end-to-end process of training and activating new vendors, ensuring a smooth, compliant, and efficient onboarding experience. The role is key to ensuring each vendor is fully prepared and compliant before going live.

Vendor Onboarding

• Manage end-to-end process of training and activating new vendors, ensuring a smooth, compliant, and efficient onboarding experience.
• Report the progress of the onboarding cases to the team lead and highlight any concerns in real-time, and coordinate with internal teams to ensure a timely onboarding process.

Compliance & Documentation

• Deliver comprehensive training to introduce the vendors to Talabats systems processes and quality standards.
• Ensure a smooth and efficient onboarding experience by guiding vendors through each step, addressing queries, and providing necessary support.
• Ensure full compliance with internal SOPs and established processes throughout the activation journey.
• Maintain high standards of data accuracy and proper documentation within the onboarding and tracking systems.

Stakeholder Coordination

• Collaborate with internal teams such as sales and logistics to align onboarding timelines and resolve any blockers.
• Act as the primary point of contact for vendors during the training and activation process.

Process Optimization

• Continuously adjust to the improvements in the onboarding workflows to enhance efficiency and vendor experience.
• Track personal performance and consistently achieve onboarding goals.

Vendor Relationship Management

• Build and maintain positive relationships with vendors during the onboarding process to ensure smooth activation and ongoing collaboration.

Qualifications

• Bachelor’s degree.
• Proven experience in vendor onboarding.
• Fluent English and Arabic is mandatory (spoken and written).
• Strong communication skills to liaise with vendors and internal teams.
• Excellent organizational and time management skills.
• Strong attention to detail and team cooperation skills.
• Proficiency in MS Office Suite; experience with vendor management systems is a plus.
• Ability to work collaboratively in a fast-paced environment.

Remote Work

No

Employment Type

Full-time