Construction Customer Care Specialist

Hilti (Canada) Corporation; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A global leader in construction innovation is seeking a Customer Service Representative in Dubai. This role involves delivering exceptional customer service and proactive problem-solving while leveraging strong communication skills. Candidates should have a Bachelor's Degree, experience in customer service, and proficiency in English, with knowledge of SAP and CRM systems as a plus. By joining this company, you will be part of a diverse team committed to continuous improvement and making construction better.

Qualifications

• 2-3 years of customer service experience in a fast-paced environment.
• Strong computer skills ideally in SAP, Genesys, and CRM systems.
• High commitment to customer satisfaction and continuous improvement.

Responsibilities

• Deliver exceptional customer service through efficient communication.
• Proactively solve problems and manage data accurately.
• Handle complaints effectively and professionally.

Skills

Customer service experience

Proficiency in English

Problem-solving skills

Team-oriented mindset

Education

Bachelor's Degree

Tools

SAP

Genesys

CRM systems

Job description

A global leader in construction innovation is seeking a Customer Service Representative in Dubai. This role involves delivering exceptional customer service and proactive problem-solving while leveraging strong communication skills. Candidates should have a Bachelor's Degree, experience in customer service, and proficiency in English, with knowledge of SAP and CRM systems as a plus. By joining this company, you will be part of a diverse team committed to continuous improvement and making construction better.