Colleague Experience Executive

European Association of Zoos and Aquaria; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading entertainment company in the United Arab Emirates is seeking an experienced Catering Operations Supervisor to ensure high-quality service delivery across multiple cafeteria locations. The ideal candidate will have 4-5 years of relevant experience in a fast-paced F&B environment, manage catering suppliers, and lead a small team. Key responsibilities include maintaining high standards of food quality, safety, and compliance, as well as driving continuous improvement in service delivery. A valid UAE driving license is mandatory.

Qualifications

• Proven F&B and catering operations experience required.
• Food Safety & Hygiene Level 3 or higher certification needed.
• Experience of 4-5 years in a high-volume food environment is essential.

Responsibilities

• Manage day-to-day cafeteria operations and catering supplier.
• Ensure compliance with all food safety regulations.
• Lead and mentor a team of coordinators in service delivery.

Skills

F&B and catering operations experience

Strong people management skills

Excellent communication

Attention to detail

Education

Food Safety & Hygiene Level 3

Tools

Catering systems

Spreadsheets

Scheduling tools

Job description

Join us at Miral Experiences!

Miral Experiences is a region’s leader in the management and operation of world‑class, award‑winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

Role Overview

We are looking for an experienced Catering Operations Supervisor to join our Colleague Experience Team, playing a key role in delivering high‑quality colleague services and enhancing the overall colleague proposition. The cafeteria is a critical touchpoint in the colleague journey, and this role is responsible for maintaining high satisfaction levels across multiple locations. You will support the day‑to‑day management of cafeteria operations, oversee a third‑party catering supplier, and ensure excellence in food quality, service delivery, health & safety, and colleague experience.

This role requires a strong F&B and catering operations background, hands‑on leadership skills, and the ability to manage multiple stakeholders and locations. You will also support and shadow the Catering Manager, with the capability to cover during leave periods.

Key Responsibilities

🍽 Catering & Supplier Management

• Work closely with the third‑party catering provider to ensure brand, quality, and service standards are met
• Ensure consistent food quality, presentation, and portion control
• Support event menu planning and catering for internal events
• Monitor kitchen hygiene and compliance with health regulations

⚙ Process Excellence & Compliance

• Ensure operations comply with all legal, health, safety, food safety, allergen, and HACCP standards
• Conduct regular audits of kitchen and service operations
• Identify continuous improvement opportunities and support KPI tracking

🤝 Customer & Colleague Experience

• Maintain high standards of customer service and proactively manage feedback
• Liaise with colleagues and stakeholders to meet or exceed expectations
• Manage colleague requests, complaints, and escalations professionally

👥 Team Management

• Lead, train, mentor, and support a team of two coordinators
• Proactively manage performance and engagement
• Foster a high‑performing, service‑driven team culture

📦 Operations Management

• Ensure timely meal delivery and report delays or shortages
• Conduct daily taste testing to ensure agreed standards are met
• Oversee stock levels across locations to avoid shortages
• Track operational issues and support data reporting

📑 Contract & KPI Support

• Support contract management and KPI monitoring
• Maintain awareness of supplier scope, contract terms, and end dates
• Support billing, invoices, and payment practices when required

💰 Budget & Performance Awareness

• Demonstrate understanding of budget requirements
• Support performance management through key metrics and reporting

Qualifications & Experience

Education & Certifications

• Proven F&B and catering operations experience
• Food Safety & Hygiene Level 3 (or higher)
• Strong knowledge of HACCP and allergen procedures
• IT‑literate (catering systems, spreadsheets, scheduling tools)
• Valid UAE driving license (mandatory)

Experience

• 4–5 years’ experience in a large‑scale or high‑volume F&B or catering environment

Skills & Competencies

• Strong people management and leadership skills
• High attention to detail and commitment to quality
• Excellent communication and stakeholder management abilities