Cluster Director E-Commerce & Distribution

Minor International; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Director of E-Commerce & Distribution to define the digital marketing strategy and manage e-commerce activities across multiple hotels. The ideal candidate will have experience in the hospitality or e-commerce industry, possess strong analytical and leadership skills, and be adept at improving online guest experiences. This role offers the opportunity to directly influence the commercial strategy of the hotels.

Qualifications

• 3-5 years of experience in e-commerce or hospitality.
• Proven track record with online distribution channels.
• Experience in revenue management or digital marketing.

Responsibilities

• Define the strategy for digital media and e-commerce.
• Oversee management of websites to boost direct bookings.
• Develop marketing programs to enhance online guest experience.

Skills

Digital marketing skills

Analytical skills

Communication skills

Leadership skills

Education

Bachelor’s degree in a relevant field

Tools

Google Analytics

Hotel Property Management Systems (PMS)

Revenue Management Systems (RMS)

Job description

Overview

As Director of E-Commerce & Distribution, you are responsible for defining the strategy and execution of digital media and e-commerce activity for the property. This role will support the hotel's commercial strategy by developing digital marketing and E-commerce programs. Digital marketing efforts will include Search Engine Marketing (including PPC and SEO), Mobile Marketing, Display Advertising, Email Marketing, and Social Media Advertising. This role will also oversee E-commerce activity, including the management of the hotel’s websites and mini sites in line with corporate guidelines, together with marketing. This role ensures that the hotel’s e-commerce platforms are effectively managed to increase direct bookings, reduce distribution costs, and enhance online guest experience.

Qualifications

The preferred candidate must have:

• Bachelor’s degree in business administration, Hospitality Management, E-Commerce, Marketing, or a related field.
• 3-5 years of experience in a similar role within the hospitality or e-commerce industry.
• Proven track record of managing online distribution channels, including OTAs, GDS, and direct booking platforms.
• Experience in revenue management or digital marketing is highly desirable.
• Strong understanding of online booking engines, distribution systems, and channel management tools.
• Excellent analytical skills with the ability to interpret data and make informed decisions.
• Proficiency in e-commerce platforms, hotel property management systems (PMS), and revenue management systems (RMS).
• Strong communication, leadership, and interpersonal skills.
• Familiarity with online analytics tools such as Google Analytics.
• Strong understanding of website optimization techniques and conversion rate optimization (CRO).
• Detail-oriented with excellent organizational and project management skills.
• Ability to work independently and as part of a team.
• Adaptability to a fast-paced and dynamic environment.
• Strong problem-solving skills and creativity in developing new revenue-generating

Additional Information

The position is a Cluster role for 4 hotels in the UAE