Clinical Informatics Specialist - Pharmacy

American Hospital Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare facility in Dubai is seeking a Clinical Informatics Specialist for Pharmacy to support the implementation and management of pharmacy applications. The ideal candidate will provide end-user support, oversee software testing, and train staff. Minimum qualifications include a Bachelor's Degree in Pharmacy and experience in healthcare informatics. This position demands effective communication skills and the ability to resolve workflow issues efficiently. Enjoy a collaborative environment focused on improving clinical information systems.

Qualifications

• Minimum of two to four years of informatics experience in a healthcare environment.
• Minimum of one year of clinical experience in an inpatient hospital setting post-certification.
• Knowledge of hospital, clinical, and ancillary services operating procedures.

Responsibilities

• Support automation of pharmaceutical processes, including medication ordering and dispensing.
• Monitor the iService ticketing system, working with IT to resolve system issues.
• Conduct training of end users in relevant areas of responsibility.

Skills

Problem-solving

Communication skills

Interpersonal skills

Pharmacy Automation

Knowledge Management

Clinical information systems

Education

Bachelor's Degree in Pharmacy

Bachelor's Degree in Health Informatics

Tools

Electronic Medical Record (Cerner)

Job description

Clinical Informatics Specialist - Pharmacy

Job Description

Trains, builds, and maintains the pharmacy applications and provides end-user support and or helpdesk support, troubleshooting workflow or technology issues related to clinical system use for pharmacy, physicians and nursing where medications orders and administration are involved.

Responsibilities

Operation and Management Support:

• Supports in automation of all pharmaceutical processes, including; medication ordering, dispensing and administration records for both inpatient and outpatient.
• Monitors the iService ticketing reporting system, working collaboratively with IT team members and is responsible for follow-up and closing issues logged about system issues.
• Functions as a liaison between clinical end users and the IT technical team, facilitating clear communication and requirements between the two teams.
• Handles the settings, maintenance and good understanding of the functionalities within the assigned clinical modules.
• Demonstrates awareness of end-user access levels within the assigned modules.
• Keeps the IT leadership informed of all events affecting the installation, upgrade, and changes in setups or workflow that affect the operations of the clinical or administrative environment.
• Oversees the software testing and evaluation of patch upgrades or change requests forwarded to relevant vendors.
• Handles and ensures proper procedures are followed with the maintenance and upgrade of the First data bank and pharmacy dictionaries.
• Oversees and ensures proper procedures are followed for decision support tools requested and new medication build(eg. Alerts, order sets, CPOE).
• Conducts training of end users in relevant areas of responsibility and maintains updated training materials.
• Ensures downtime procedures and workflows required are in place.
• Performs other duties and responsibilities for which the individual is qualified as requested by the IT leadership or Pharmacy leadership.

Implementation and Development:

• Produces and supports current and future workflows, and identifies gaps in future workflow when implementing new functionality or technology.
• Acts as the key clinical transformation specialist and leads the successful integration and implementation of a safe clinical information system design.
• Optimizes and improves the use of information systems and communicates possible areas of improvements in workflows using technology and best practice defined.
• Identifies and communicates to leadership on policy changes required when implementing changes in functionality or technology (IT departmental or hospital policies).
• Demonstrates awareness of the hospital's Key Performance Indicators (KPI) requirements and how the system can support contributing towards its data collection and reporting.
• Identifies, communicates, and updates any downtime requirements and changes required.
• Participates in handling or logging Quality Module (QM) incidents and IT tickets.
• Completes all relevant vendor training and evaluations provided that are relevant.
• Participates in projects keeping with timelines and responsibilities defined.

Qualifications

• Bachelor's Degree in Pharmacy or
• Bachelor's Degree in Health Informatics preferred
• Department of Health (DOH) or Ministry of Health (MOH) Registered Pharmacist preferred
• Certified Healthcare Information and Management Systems Society (HIMSS)

PROFESSIONAL EXPERIENCE:

• Minimum of two (2) to four (4) years of informatics experience in a healthcare environment.
• Minimum of one (1) year of clinical experience in an I npatient Hospital setting post-certification .
• Knowledge of hospital, clinical and ancillary services operating procedures and how departments interrelate
• Knowledge of Electronic Medical Record (Cerner) exposure preferred.
• Skills in problem-solving and technical curiosity to understand the underlying application architecture.
• Skills in decision-making as appropriate when evaluating change requests for system improvements and determining the feasibility and advisability of system changes.
• Skills in communication and interpersonal to effectively interact and work with a diverse workforce at all levels of the organization, system users, management and vendors.
• Skills in Pharmacy Automation, Pharmacy Knowledge Management (eg. FDB), and hospital information systems are preferred.
• Skills in maintaining and updating custom order sets regarding medications using the vendor-provided evidence preferred.
• Skills in working with clinical information systems and pharmacy workflows.
• Skills in maintaining and updating custom order sets are preferred.
• Ability to educate and train end users on system workflow, design, and proposed changes.
• Ability to be organised, hardworking and focused on delivering tasks or projects on time.