Client Relations Officer - Renewals

IFZA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A business in Dubai is seeking a Client Relations Officer responsible for overseeing the administrative processes for trade license renewals. This role emphasizes delivering exceptional customer service, effective CRM management, and collaboration across departments. Ideal candidates will have strong English communication skills and attention to detail. Benefits include international teamwork, generous leave, and comprehensive insurance plans.

Benefits

24 annual leave days

Annual flight home

Life insurance plan

Medical insurance plan

Opportunities for learning and development

Qualifications

• Experience in customer service and client relationship management is advantageous.
• Full English proficiency is required; additional languages are a plus.
• Strong attention to detail and excellent communication skills are essential.

Responsibilities

• Provide timely assistance for license renewals and resolve client inquiries.
• Deliver exceptional customer service to uphold the company's reputation.
• Update and maintain CRM system for accurate records.

Skills

Customer Service

Client Relationship Management

Communication Skills

Attention to Detail

Intermediate Computer Literacy

Proficiency in English

Tools

CRM Platforms

MS Office

Job description

The Client Relations Officer oversees the entire administrative process required to renew trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly.

Responsibilities

• Support for License Renewals: Provide timely assistance to clients and partners for upcoming license renewals, addressing their inquiries through emails and calls in accordance with organizational timelines and guidelines, and finding solutions to resolve any issues that arise.
• Customer Service Excellence: Deliver exceptional customer service to uphold IFZA’s reputation and integrity, ensuring a positive experience for all clients and partners.
• CRM Management: Regularly update and maintain the CRM system, ensuring accurate records while efficiently managing a portfolio of work.
• Quotation Preparation: Prepare and issue renewal quotations to clients and professional partners, ensuring clarity and accuracy in all communications.
• Documentation Review: Conduct thorough reviews of all relevant documentation, including passports, application forms, and resolutions, to ensure compliance and accuracy.
• Cross-Department Collaboration: Collaborate closely with renewals consultants.

Requirements

• Customer Service and Client Relationship Management experience is advantageous
• Preferably with call center experience but not limited to.
• Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory
• Full English proficiency is required
• Additional spoken languages are a plus
• Intermediate computer literacy is required e.g., MS Office
• Knowledge of CRM platforms is advantageous
• Proficiency in basic accounting principles and moderate mathematical skills
• Strong attention to detail
• Excellent communication skills with the ability to work in a multicultural team

Benefits

• International team (over 50 nationalities)
• 24 annual leave days
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)
• Invitations to participate in various company functions, staff events, and department team building events
• Opportunities to learn, develop and grow with the organization
• Being part of a motivated team and Moving-Forward-Company-Culture