CID Clerk - Guest Experience & Upsell Specialist

AccorHotel; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a CID Clerk to ensure guests have a memorable experience from arrival to departure. Responsibilities include creating personalized experiences, promoting hotel facilities, and handling phone calls professionally. Ideal candidates will have at least 1 year of experience as a CID Agent in UAE, fluency in English, and familiarity with Opera. This position is full-time and located on-site.

Qualifications

• Minimum 1 year of experience as CID Agent for Hotel in UAE.
• Experience with Opera is mandatory.
• Ability to build and maintain good relationships with stakeholders.

Responsibilities

• Create personalized experiences for guests.
• Promote hotel facilities and enhance guest stays.
• Answer telephones professionally and transfer calls.

Skills

Opera knowledge

Fluent in English

Conversational Arabic

Tools

Opera

Job description

A leading hotel chain in Abu Dhabi is seeking a CID Clerk to ensure guests have a memorable experience from arrival to departure. Responsibilities include creating personalized experiences, promoting hotel facilities, and handling phone calls professionally. Ideal candidates will have at least 1 year of experience as a CID Agent in UAE, fluency in English, and familiarity with Opera. This position is full-time and located on-site.