Call Center Associate

NTT Corporation; Dubai; On-site; AED 110,000 - 184,000; Full time

Job summary

A global technology and business services firm in Dubai seeks a Call Center Associate to manage customer relationships and ensure the successful implementation of property management systems. The ideal candidate should have a degree in Hospitality Management or a related field and be proficient in hotel management software, particularly Opera. Must be fluent in English and Spanish, with excellent interpersonal and administrative skills. The role involves managing multiple deployments and fostering strong relationships with clients.

Qualifications

• Preferably with a college degree in Hospitality Management, or equivalent.
• Excellent personal presentation and interpersonal skills.
• Proficient in Hotel property management systems, particularly Opera.
• Fluent in reading, writing and spoken English and Spanish.

Responsibilities

• Manage a customer through the complete implementation of a property management system.
• Develop and maintain strong relationships with properties via calls and emails.
• Ensure all information is verified for successful deployments.
• Manage multiple relationships for deployment simultaneously.

Skills

Hospitality Management

Interpersonal skills

Problem-solving ability

Hotel property management systems (Opera)

Administrative skills

Fluent in English

Fluent in Spanish

Education

College degree in Hospitality Management or equivalent

Job description

Call Center Associate

Dubai, Dubai (AE-DU), United Arab Emirates (AE).

Key Responsibilities

• Responsible for managing a customer through the complete implementation and deployment process of a property management system.
• Develop and maintain a strong supporting relationship with the property through phone calls and emails.
• Ensure that all appropriate information is provided, received, and verified in preparation for a successful deployment or upgrade of the PM system at property level.
• Develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard and local rate plans.
• Manage the customer relationship through the deployment process to ensure satisfaction. Schedule and monitor the completion of the installation.
• Provide updates to vendors when necessary.
• Complete all necessary review of configuration documents and successfully initiate and complete cutover and balancing of inventory for installs, escalating when necessary to the appropriate groups.
• Responsible for managing multiple relationships for deployment at the same time.

Key Skills

• Preferably with a college degree in Hospitality Management, or equivalent
• With excellent personal presentation and interpersonal skills, good problem‑solving ability and be proficient in Hotel property management systems, in particular Opera and other PMS.
• Fluent in reading, writing and spoken English language skills.
• Fluent in reading, writing and spoken Spanish language skills.
• Strong administrative skills are essential, with outstanding demonstrated coaching and development skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75 % of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please click here.