Call Center Agent

TASC Outsourcing; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading outsourcing company in Dubai is seeking a Call Center Agent for a 3-month contract. The role involves managing customer calls, addressing inquiries and complaints, and providing accurate product information. The ideal candidate will have previous call center experience and strong communication skills in English, with a customer-oriented mindset. This position offers a competitive salary and a supportive work environment.

Benefits

Competitive salary

Professional experience in a structured work environment

Qualifications

• Previous experience in a call center or customer service role is preferred.
• Strong communication skills in English; Arabic is an advantage.
• Available to commit to a 3-month contract.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries about orders and deliveries.
• Resolve customer complaints effectively.
• Provide accurate information about products and promotions.
• Maintain detailed records of customer interactions.
• Achieve individual and team KPIs like call handling time.
• Follow company policies and quality standards.

Skills

Strong communication skills in English

Customer-focused attitude

Problem-solving skills

Ability to work in a fast-paced environment

Basic computer knowledge

Job description

Role: Call Center Agent

Employment Type: Contract (3 Months)

Location: UAE

Start Date: Immediate

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and timely manner
• Respond to customer inquiries related to orders, deliveries, returns, exchanges, and product information
• Resolve customer complaints and concerns effectively while ensuring customer satisfaction
• Provide accurate information about products, services, and ongoing promotions
• Maintain detailed and accurate records of customer interactions in the system
• Escalate complex or unresolved issues to the relevant internal teams when required
• Achieve individual and team KPIs such as call handling time, quality, and customer satisfaction
• Follow company policies, procedures, and service quality standards

Skills

Requirements:

• Previous experience in a call center or customer service role is preferred
• Strong communication skills in English (Arabic is an advantage)
• Customer-focused attitude with good problem-solving skills
• Ability to work in a fast-paced environment
• Basic computer knowledge and familiarity with CRM systems
• Available to commit to a 3-month contract

Benefits

• Competitive salary (as per company standards)
• Opportunity to gain experience in a professional call center environment
• Supportive and structured work environment