Cabin Crew Hospitality Training Lead

Emirates Airlines - Other locations; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global airline in Dubai is seeking a Crew Training Hospitality Lead to oversee the design and execution of hospitality strategies within cabin crew training. With over 8 years of experience in in-flight service and a strong background in training, the ideal candidate will work on developing hospitality initiatives, measuring performance, and fostering a high-performance team culture. Enjoy an attractive tax-free salary along with travel benefits and an excellent leave package.

Benefits

Attractive tax-free salary

Generous travel benefits

Excellent leave and healthcare package

Life insurance

Qualifications

• 8+ years of experience in In‑flight Service or Administration.
• Experience in training for service industry roles within a global airline.
• High-level customer service skills.

Responsibilities

• Manage the implementation of the Centre of Hospitality strategy.
• Collaborate on the Emirates Book of Hospitality principles.
• Support development and tracking of KPIs for hospitality initiatives.
• Assist business units in optimizing hospitality processes.
• Monitor industry trends and adapt hospitality offerings.
• Contribute to ongoing improvements in hospitality strategy.

Skills

In-flight Service

Training

Team Leadership

Customer Service

Education

Completed Degree or Honours (12+3 equivalent)

Job description

A leading global airline in Dubai is seeking a Crew Training Hospitality Lead to oversee the design and execution of hospitality strategies within cabin crew training. With over 8 years of experience in in-flight service and a strong background in training, the ideal candidate will work on developing hospitality initiatives, measuring performance, and fostering a high-performance team culture. Enjoy an attractive tax-free salary along with travel benefits and an excellent leave package.