Business Operations Specialist

Gargash Enterprises; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading automotive company in Dubai is seeking a Business Operations Specialist to enhance operational efficiency across departments. This role involves supporting business initiatives, facilitating process improvements, and ensuring data-driven insights are applied effectively. Ideal candidates will have a background in operations excellence, proven cross-functional collaboration skills, and a degree in Business Administration. Competencies in tools like JIRA and certifications such as Lean Six Sigma are preferred. Join us in driving operational advancements.

Qualifications

• 3–5 years of experience in operational efficiency, coordination, process optimization, or operations excellence.
• Lean Six Sigma or equivalent Business Process Management certification required.
• Experience in the UAE automotive industry or complex multi‑entity environment is preferred.

Responsibilities

• Support the end-to-end delivery of business initiatives across various units.
• Participate in Scrum ceremonies to monitor operational project progress.
• Coordinate activities across departments and ensure risks/issues are escalated early.

Skills

Operational efficiency

Data analysis

Cross-functional collaboration

Process optimization

Education

Bachelor’s degree in Business Administration

Tools

JIRA

BPMN

Visio

Miro

Job description

Job Overview

The Business Operations Specialist is accountable for supporting the effective execution of business initiatives, operational improvements, and cross-functional projects across MBPC. The job ensures that initiatives are delivered efficiently, data-driven insights are applied, and day-to-day activities run smoothly. The job is also accountable for serving as a key link between central and support teams and promoting best practices as well as enabling continuous improvement through process redesign and re-engineering as required.

Key Accountabilities And Responsibilities

Project Delivery & Operations Support

• Support the end-to-end delivery of business initiatives across Sales, Aftersales, and other units in alignment with organizational strategy.
• Participate in Scrum ceremonies and review cycles to monitor operational project progress and track risks.
• Assist managers with resolving operational challenges through data analysis, research, and structured follow-up.
• Coordinate activities across departments and utilize organizational tools e.g., JIRA to monitor tasks, milestones and performance metrics and to ensure risks/issues are escalated early.
• Prepare dashboards, KPI summaries, and status reports for the Business Operations Manager and senior leadership to identify areas for improvement in efficiency and effectiveness of Business Operations.
• Ensure all documentation complies with governance standards and is audit ready.

Operational Change Execution

• Support adoption of process and project-related changes, ensuring smooth stakeholder transitions.
• Support execution of change strategies and communication related to process improvements, system enhancements, and new ways of working.
• Track change readiness and adoption metrics and highlight areas requiring additional support or intervention.
• Contribute to communication plans, training materials, and stakeholder engagement activities to enable smooth adoption of change.

Process Design, Re-engineering and Optimization

• Facilitate process-mapping and optimization workshops using tools such as BPMN, Visio, and Miro.
• Design, document, and refine end-to-end business processes to improve efficiency, quality, and customer experience.
• Maintain process governance frameworks, documentation standards, and compliance readiness across business operations.
• Conduct periodic process reviews and embed best practices in collaboration with business stakeholders.
• Promote digital adoption, automation, and data-driven decision-making to improve visibility and operational efficiency.

Cross-functional Collaboration & Stakeholder Engagement

• Act as a central coordination point across business units, IT, Finance, HR, Operations, and dealerships.
• Identify interdependencies and proactively flag potential conflicts between workstreams.
• Promote structured problem-solving, accountability, and data-driven thinking across departments.
• Uphold organizational values and demonstrate sound judgment in daily interactions.
• Track readiness, adoption, and feedback metrics to support successful rollout of new processes/systems.
• Provide coordination and follow-up on change-related activities to ensure smooth transition for teams.

Operational Governance & Reporting

• Maintain templates, methodologies, and best practices for project and operations governance.
• Capture lessons learned and contribute to enhancing the organization’s operational and project delivery frameworks.
• Ensure compliance with governance, quality, and reporting standards.
• Uphold company values throughout business practices and utilise sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

Position Requirements

• A minimum of 3–5 years of experience in operational efficiency, coordination, process optimization, or operations excellence.
• Lean Six Sigma or equivalent Business Process Management certification is required.
• Hands‑on experience supporting business operations projects.
• Experience in the UAE automotive industry or a complex multi‑entity environment is strongly preferred.
• Proven track record in cross‑functional operations initiatives, governance, and process excellence.
• Bachelor’s degree in Business Administration, or a related field.