BF Service Expert - IRD

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is looking for a Guest Service Expert to enhance guest experiences by delivering exceptional service. Responsibilities include serving food, interacting with guests, and ensuring cleanliness in dining areas. The ideal candidate should have a high school diploma and some customer service experience, and excel in communication and teamwork. This role requires being active and responsive to guests' needs.

Qualifications

• Less than 1 year of related work experience is preferred.
• Ability to communicate and interact with guests effectively.
• Must be able to stand, sit, or walk for extended periods.

Responsibilities

• Ensure guests enjoy their meal by delivering excellent service.
• Communicate effectively with the kitchen and serving staff.
• Maintain cleanliness in work areas and manage supplies.

Skills

Customer Service

Communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we aim to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to ensure guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter your position, there are a few critical factors for success: creating a safe workplace, following company policies and procedures, upholding quality standards, and maintaining professional uniform, personal appearance, and communication. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for extended periods; navigate over sloping, uneven, or slippery surfaces), manage the menu (read and visually verify information), and take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to deliver exceptional service to our guests and support our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year of related work experience.

Supervisory Experience: None.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.