Bell Service Assistant at Crowne Plaza Dubai Marina

IHG; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in the United Arab Emirates is seeking a full-time Bell Service Assistant to join their team at Crowne Plaza Dubai Marina. This role focuses on providing professional and customer-centric service to guests, ensuring a memorable experience from arrival to departure. Candidates should possess a minimum of 2 years’ experience in a similar role within a four or five-star hotel, strong communication skills, and ideally, a valid UAE Driving License. The position offers opportunities for personal and professional growth.

Qualifications

• Minimum of 2 years’ experience in a similar role in a four or five-star hotel.
• Technical proficiency in related software preferred.
• Valid UAE Driving License is preferable.

Responsibilities

• Receive Guests in a professional and friendly manner.
• Maintain effective communication with all related Departments.
• Ensure Guest luggage is transported smoothly.
• Handle all messages, mail and packages professionally.
• Ensure concierge desk and store room is well organized.

Skills

Strong verbal and written communication skills

Ability to work with teams from different cultures

Quality oriented with focus on details

High performance standards

Multi-tasking

Tools

Opera Guest profile system

Job description

What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina will be the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square‑metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafés and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a hotel that has mastered the balance between modernism of the business world and traditions of Arabian hospitality.

We are currently recruiting for a full time Bell Service Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Bell Services Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:

• Receive Guests in a professional and friendly manner, exceeding Guest expectation from arrival through to departure
• Maintain effective communication with all related Departments to ensure smooth service delivery
• Maintain an up to date knowledge of the Hotel and local services
• Maintain awareness of Guest profile through Opera Guest profile system
• Ensure that the Guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for Guests and Colleagues, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver Guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized
• Preferably applicant with a valid UAE Driving License

Ideally, you'll have a minimum of 2 years’ experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.