Beauty Advisor | Retail | Watsons | Dubai

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail company based in Dubai seeks a Beauty Advisor to provide excellent customer service and manage product displays. The ideal candidate will have 2 to 4 years of experience in the beauty or fashion sector, a strong understanding of retail operations, and a focus on customer satisfaction. Responsibilities include recommending products, managing stock, and ensuring compliance with operational standards. Join our team to enhance customer experiences and drive sales growth.

Qualifications

• 2 to 4 years of experience in retail with a focus on beauty or fashion sector.
• Good knowledge of the fashion and beauty industry and current trends.
• Proficiency in retail operations including stock, visual merchandising, and cash systems.

Responsibilities

• Engage customers with courteous and efficient service.
• Recommend products and provide relevant information.
• Ensure compliance with set customer service standards.
• Monitor stock availability and update reports.
• Maintain cleanliness and orderliness of the assigned area.

Skills

Relationship-building skills

Customer service focus

Proactive initiative

Computer literacy

Job description

Beauty Advisor | Retail | Watsons | Dubai

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

The Beauty Advisor is responsible for engaging customers with courteous and efficient service, demonstrating full product knowledge to drive sales and business growth. Key responsibilities include suggesting appropriate products, ensuring customer satisfaction, and maintaining an optimal store environment through effective merchandise display and compliance with operational standards. This role supports store financial targets by increasing the Average Transaction Value and ensuring minimal shrinkage while enhancing customer loyalty through exceptional service.

What You Will Do

Sales and Customer Service

• Recommend appropriate products and provide information highlighting features, advantages, and benefits to customers.
• Assist in locating, selecting, and purchasing desired products based on customer preferences for brand, variant, and color.
• Utilize sales techniques such as suggestive selling, upselling, and cross-selling to increase Average Transaction Value (ATV).
• Attend to all customer queries and needs, ensuring a positive customer experience.
• Resolve customer complaints guided by set customer service standards and within the scope of control.
• Ensure compliance with all set customer service standards such as smiling, greeting, and offering baskets to customers.

Stock and Merchandise Management

• Monitor the availability of GOBE products and update reports on product shelf life.
• Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
• Replenish products on display as needed with complete shelf and price tags.
• Monitor weekly price changes and update shelf/price tags accordingly.
• Display all products timely, following set planograms and guidelines for specified durations.

Operational Standards and Procedures

• Maintain cleanliness and orderliness of the assigned area.
• Prepare and set up store promotions using marketing collaterals to effectively communicate store promotions.
• Accomplish MFP and PDP on time and participate in implementing agreed EES action plans.
• Strictly comply with company policies and procedures, especially regarding attendance, punctuality, code of conduct, and grooming standards.

Required Skills To Be Successful

• Excellent relationship‑building skills and the ability to deal with ambiguity.
• Empathy and customer service focused, with a results‑oriented attitude.
• Integrity and trust, with an emphasis on proactive initiative‑taking and teamwork.
• Computer literacy and operational skills specific to stock and merchandising systems.

What Qualifies You For The Role

• 2 to 4 years of experience in retail with a focus on beauty or fashion sector.
• Good knowledge of the fashion and beauty industry and current trends.
• Proficiency in retail operations including stock, visual merchandising, and cash systems.
• Strong customer service orientation with problem‑solving and leadership skills.